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Cornell Tech · 11 hours ago

arXiv User Support Assistant, Cornell Tech (NYC) – Temporary, Part-time

United States

Part-time

Remote

Entry Level

$30/hr - $30/hr

1+ years exp

Cornell Tech is Cornell University’s state-of-the-art campus in New York City that develops leaders and technologies for the AI era. The arXiv User Support Assistant is responsible for providing information and support to arXiv authors, readers, and moderators, ensuring a smooth submission process and responding to user queries.

Education

No H1B

Responsibilities

Responding to user queries related to submissions, accounts, and access

Performing technical and validation checks on submission files and metadata

Managing and prioritizing service ticket queues

Modeling and supporting a culture of diversity, equity, inclusion, and wellbeing and continually seeking to understand how your role, behaviors, and actions impact the success of this culture

Coordinating with team members on daily service obligations and long-term process improvement projects

Maintaining and updating documentation

Qualification

Technical support experienceProblem-solving skillsCommunication skillsDetail-orientedOrganizational skillsCustomer service attitudeTeam collaborationDocumentation skills

Required

Associate degree or other formal training program of two years or equivalent

One or more years of professional experience in a technical computing environment

A people- and service-oriented attitude

Excellent communication skills, both oral and written

Proven ability to work productively in a supportive role with colleagues and in a team environment, yet also self-motivated and possessing good independent decision-making abilities

Excellent trouble-shooting and problem-solving skills, as demonstrated by previous job experience

Able to work effectively and comfortably in a fast-paced, changing environment

Detail oriented with good record-keeping skills and documentation habits

Preferred

Degree in a physical science, engineering, computer science, mathematics, library science or information science desirable

Experience with publishing, cataloging, or end-user technical support (such as help desk) a plus

Experience writing technical documentation helpful

Company

Cornell Tech

Cornell Tech is a revolutionary model for graduate education that fuses technology with business and creative thinking. It is a sub-organization of Cornell University.

Founded in 2011

New York, New York, USA

51-200 employees