The Ned & Ned's Club · 12 hours ago
Membership Executive
Washington, United States
Full-time
Onsite
Mid Level
$70K/yr - $70K/yrThe Ned & Ned's Club is a global collection of hotels, clubs, spas, and restaurants, and they are seeking a Membership Executive to join their team. The role involves ensuring efficient membership processes, leading a team, and collaborating across departments to enhance the membership experience.
HospitalityHotelRestaurantsWellness
Responsibilities
Work across the entire membership team to ensure that systems, processes and communications support members in the most efficient and effective way possible
Seek out inefficiencies, redundant processes and out of date approaches to surprise and delight team and Club members
Lead a team with a membership coordinator as a direct report (when assigned)
Work with the Head of Membership to develop a yearly strategy to ensure your team is supporting the organization’s most mission critical goals
Act as a liaison and project lead across teams (e.g., Finance, F&B, Digital)
Ensure members events are well executed by creating the SOPs, BEO process and systems that support cross team collaboration
Support brand-wide initiatives to align membership experience across locations
Ensure accuracy of financial reporting and forecasting based on intakes, chasing payments, transfers, freezes, renewals and resignations
Conduct regular audits of member data to ensure accuracy, completeness, and alignment with reporting standards
Create and own dashboards, identifying trends in member behavior, and using data to inform team-wide decision-making
Generate ad-hoc reports based on available member data (i.e. attendance, feedback, points of contact)
Support collection of member payments ensuring accuracy of subscription rates. Ensure members with overdue payments update payment method
Review & approve subscription refund requests, following terms and conditions per company policy, followed by reconciling refunds
Oversee case log management, including helping Coordinator delegate amongst membership team based on type of request and team member’s schedules, ensuring applicants and members receive replies in timely manner
Continually develop and upgrade templated responses to member questions and inquiries, ensuring language is on brand and consistent
Handle membership queries (i.e. issues and complaints) as escalated by Membership Coordinator
Share notable member feedback along with trends in member feedback with the Head of Membership
Submit and track digital support tickets, ensuring tech issues are resolved by external digital support team member(s) in a timely manner
Train all new and existing team members on Salesforce, including case log, member profiles and reporting
Build systems, workflows and SOPs within and across teams to maintain accuracy in information sharing, maintain best practices and promote open communication
Identify system inefficiencies and propose platform improvements to optimize the membership workflow
All other duties as assigned
Qualification
Required
Previous membership experience with a proven track record of delivering outstanding results
Extensive experience with CRM systems, payment systems and communications platforms required
High attention to detail, systems thinking and a commercial mindset are non-negotiable
A calm demeanor and a genuine passion for providing guests with an exceptional experience every time is essential
Be a true team player who is here for the members rather than personal advancement
Have the ability to be flexible with your schedule, to include the ability to work on weekends and holidays as needed
Benefits
Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
Complimentary meals in our friendly team restaurant
Exciting learning and development programs to help progress your career
Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
Paid time off
401k matching
Employee assistance program - advice and support
Reward and recognition initiatives
Company
The Ned & Ned's Club
In the 1920s the Midland Bank was one of the largest and most powerful in the world.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Moshy
Chief Membership Officer
Recent News
2025-10-10
Business Insider
2025-09-21
Company data provided by crunchbase