Bassett Healthcare Network · 21 hours ago
Coordinator Ops Healthworks Marketing
Cooperstown, NY
Full-time
Onsite
Senior Level
5+ years expBassett Healthcare Network is dedicated to improving the health of patients through innovative services. The Coordinator Ops Healthworks Marketing organizes the HealthWorks Occupational Health Services program, oversees marketing and customer support, and manages financial and statistical aspects of the business.
Health CareHospital
Responsibilities
Supports the financial aspects of HealthWorks activities
Coordinates all financial and statistical aspects of the business of HealthWorks
Produces & maintains service contracts for regional employers by communicating with contractor’s principals. Seeks new business contracts by active marketing
Completes data entry and prepares billing program for all monthly customer invoicing by Finance. Works closely with Network Regional Clinics to assure quality reporting and billing. Creates and maintains accurate billing worksheets for each regional network site providing occupational Health Services billed by HealthWorks. Develops Quality Assurance/Quality-Improvement systems for contract handling, billing, and marketing of services
Responsible for data collection, coordination of databases, and generation of reports for the goal of analyzing markets, services, and business strategies. Works closely with HealthWorks Supervisor in revenue forecasting, budget tracking, and developing business strategies
Tracks monthly financial and service delivery performance trends for entire HealthWorks effort and compares these to past performance as well as performance goals
Acts as primary liaison for all pricing, invoicing and collection with contractor and the Bassett Finance Department
Works closely with Finance to track past-due invoices, contacting customers who are overdue in their payments and when necessary, work with patient billing to answer questions regarding who is billed through HW
Tracks monthly services by volume and revenue, for use in reports to granting agencies
Functions as liaison between employees, company contacts, regional network, & providers with regard to issues related to employee visits. Coordinates with HealthWorks management for resolution
Coordinates DOT Drug & Alcohol Testing program; maintains national certifications for drug & alcohol testing training and MRO documentation
Coordinates data entry into Federal DOT database program and prepares appropriate reports for urine drug screen and breathe alcohol program. This includes daily reporting of negative drug tests, preparing positive drug result contact information for MRO, sending/calling/faxing drug test results after review of COC form and MRO signature, maintaining updated employee rosters and preparing customer year-end drug and alcohol testing summaries
Interacts with Federal Database to enter DOT physical information for HealthWorks’ Providers
Trains Bassett Network Staff (Regional and HealthWorks Staff) annually, in DOT Urine Drug Screening Protocols & Procedures. Provides re-training as required by fatal flaw incidents
Maintains accurate/complete customer’s occupational health employee records, updating employee lists in federal database and sending drug and alcohol testing results at year’s end, maintains accurate patient, FF and employee records
Creates and maintains accurate and current HealthWorks company list with all necessary contact information and distributes to regional network sites providing HealthWorks services
Provides excellent service for (potential) customers of occupational health services (written, phone and personal), scheduling site visit appointments, and gathering company information, including assisting in establishing new business customers
Communicates clearly and regularly with clinical laboratories, regional health centers, pharmacy, medicine and other Bassett departments
Provides scheduling and customer service functions for all influenza screening clinics as monitored by documentation in Excel scheduling workbook
Commits to high level of courtesy with colleagues, patients, contractors, employers, providers, and numerous hospital departments. Achieves positive results in adverse situations. Maintains customer confidence and trust. Works cooperatively with other employees in meeting customer expectations/needs. This work style and commitment to excellence will be assessed by supervisory and staff observation
Provides cross-coverage with department reception & clinical areas
Complies with Bassett HC Confidentiality & other Policies
Participates in NYCAMH & HealthWorks meetings, retreats, and required trainings
Performs clinical and/or technical tasks when required to meet customer and departmental demand
Performs administrative intake at clinics and firefighter screenings as assigned
Performs clinical services such as EKG screening, Fit Testing, Vitals, Vision Screening, and intake at DOT physicals and firefighter and occupational health screening events as requested and noted by supervisory observation
Become trained in and perform urine and/or hair drug testing and perform tests as requested and noted by supervisory observation
Performs similar or related duties as requested or directed
Qualification
Required
Minimum 5 years incrementally responsible administrative support positions (including financial responsibilities) in fast-paced office/clinic environments
Certified Professional Collector Trained in Urine Specimen Collection & Breath Alcohol Testing within 6 months from date of hire
Certified MRO Assistant & DOT Reporter within 6 months of hire
Certified in EKG within 6 months of hire
NYS Drivers License
Preferred
2 Year/Associate Degree or 2 years of higher education in business or related field
BLS Certification
Benefits
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Company
Bassett Healthcare Network
Bassett Healthcare Network is a healthcare network providing hospital, primary care, specialty, and home health services. It is a sub-organization of Bassett Healthcare Network Research Institute.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$82MKey Investors
Scriven Foundation
2022-08-25Grant· $82M
Leadership Team
Angela Belmont
Senior Vice President Chief Nurse Executive
Brandon Greene
Chief of Pediatrics
Recent News
Central New York Business Journal
2026-01-17
Central New York Business Journal
2025-10-03
Company data provided by crunchbase