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KeyBank · 12 hours ago

QAS Quality Manager - Core Platforms

Brooklyn, OH

Full-time

Hybrid

Senior Level

$96K/yr - $181K/yr

5+ years exp

KeyBank is a financial services company seeking a Quality Manager for their Core Platforms. This role is responsible for managing quality testing for large-scale programs and multiple projects, ensuring that testing deliverables are completed on schedule and within budget, while promoting automation and enhancing testing processes.

Banking

Responsibilities

Leads a program or multiple projects within a domain in a fast-paced, dynamic environment, which may include directing global sourcing resources as well as virtual teams

Defines and manages testing in these areas: scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders

Develops integrated testing plan; identifies and manages testing dependencies and critical paths; and tracks/reports testing milestones as well as status

Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off boarding; and monitors/manages vendor performance as it relates to supporting testing

Drafts and submits testing budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting

Identifies tracks, escalates and resolves testing issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates testing risk with corrective/ mitigating actions

Tailors testing methods and metrics; adheres to project lifecycle & quality assurance standards & processes, performs testing assessments/retrospectives; coach/ mentor teams; and manages testing deliverable reviews and testing signoffs

Leads testing communication plan and drives the test planning, execution and reporting with team members; liaises with key stakeholders

Reviews all the test deliverables, ownership of the quality assurance process for testing, responsibility for the integration of testing into release management and change management within the ITIL/ ITSM process framework

Communicates accurate status/health information to delivery project managers and delivery managers including escalation along with risks & mitigations in summary level

Ensures quality milestones/reviews are done on timely manner and making sure Key performance indicators and service level agreements are being met and enforced

Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Quality AssuranceTesting MethodologiesLeadership ExperienceFinancial Services KnowledgeProject Management ToolsCoaching SkillsCommunication SkillsCritical ThinkingProblem SolvingConflict ManagementOrganizational Skills

Required

1+ years of leadership experience or 5+ years of quality assurance experience

Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Adjusts communications to audience

Assesses and coaches to strengths and developmental needs of project team members and direct reports. Shares knowledge, insights, and experiences to help others develop

Thinks, plans and executes on multiple levels

Demonstrates critical thinking, problem solving and conflict management skills; ability to 'connect the dots'

Ability to drive and execute change

Demonstrates a strong technical aptitude

Organized, self-disciplined, and leads others towards common outcomes

Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary

Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities

Credible leadership experience with established reputation for presenting and gaining support for ideas/solutions