Epredia · 4 hours ago
Field Service Engineer
Kansas, United States
Full-time
Onsite
Entry, Mid Level
$51K/yr - $85K/yr
2+ years expEpredia is a global company dedicated to providing exceptional service and support to their customers. The Field Service Engineer plays a crucial role in delivering technical support and maintenance for electromechanical instruments, ensuring high-quality service and customer satisfaction.
BiotechnologyHealth CareHealth Diagnostics
Responsibilities
Provide world class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments
Manage service call scheduling, parts inventory and other administrative necessities
Build trust-based relationships with our customers
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
The Field Service Engineer must be able to travel to a customer site on a moment’s notice and remain on-site for the duration of time required to perform the troubleshooting and repair functions
Assignments may involve long hours, night, weekend and holiday work
Employee may have to carry a cell phone and be on call 24 hours a day, 7 days a week
Qualification
Required
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams
Strong written and verbal communication skills, self-motivated and an effective team player
Must possess basic software skills and computer literacy
Physical requirements include the ability to lift 50lbs
Up to 80% travel may be required to meet customer needs
Must possess a valid driver's license
Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
The Field Service Engineer must be able to travel to a customer site on a moment's notice and remain on-site for the duration of time required to perform the troubleshooting and repair functions
Assignments may involve long hours, night, weekend and holiday work
Employee may have to carry a cell phone and be on call 24 hours a day, 7 days a week
Preferred
2+ years of field service experience preferred
Experience with Laboratory Information Systems/networking instrumentation preferred
Bachelor's Degree preferred in electrical or mechanical Engineering, or other scientific degree with related field service experience
Benefits
Health and Retirement Benefits
Paid Holidays
Company car
Full in-house training on all products supported
Medical
Dental
Vision
401k
Holiday pay
Vacation
More
Company
Epredia
Epredia is a biotechnology company that provides labeling, tracking, pathology, cancer diagnostics and tissue diagnostics services.
1001-5000 employees
H1B Sponsorship
Epredia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2021 (4)
Funding
Current Stage
Late StageRecent News
EIN Presswire
2025-11-22
EIN Presswire
2025-05-07
Company data provided by crunchbase