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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Patient Services Associate

West Chester, PA

Part-time

Onsite

Entry Level

1+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Patient Services Associate will support the Procedural Suite by checking in surgical and heart/vascular patients and will also take on additional responsibilities as a Patient Service Coordinator, including training new hires and overseeing office functions.

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Responsibilities

PSA duties – check in / check out, patient registration, appointment scheduling, and record retrieval

Train new PSA hires and train front office on new process improvement roll-outs in the practice

Attend Schedistration meetings remotely and update Financial Service Representative (FSR) and PSA on new or updated Epic APM processes

Assist with overseeing Point-of-Service Cashless Collection (practice will be going live in 2019)

Be primary staff member to provide literature from Onolink to patients for educational use such as insurance electronic pamphlets

Responsible for emailing New Patient Packets electronically and sending by mail for those patients who do not want by email

Update the physician on-call schedule in QGenda

Assist practice manager with overseeing physician templates and schedules

Responsibilities of the PSC will grow as experience is gained and performance allows

Qualification

Patient registrationAppointment schedulingHealthcare experienceTraining new hiresCommunication skills

Required

Bachelor of Arts or Science

Preferred

1+ years Minimum of 1 year prior experience in healthcare environment preferred

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees