Entrega · 7 hours ago
Service Delivery Integration Lead
Troy, MI
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expEntrega is seeking a Service Delivery Integration Lead (SDIL) responsible for ensuring effective sequencing and integration of service and production work across their delivery ecosystem. The SDIL will coordinate efforts across multiple workstreams to protect delivery commitments and reduce execution risk, driving results through clarity and disciplined execution flow.
AppsInformation TechnologySoftware
Responsibilities
Delivery Integration & Sequencing - Own the coordination and sequencing of delivery work across service and production teams. Translate delivery intent into clear, executable sequencing that ensures the right roles and capabilities are engaged at the right time
Cross-Functional Collaboration - Collaborate closely with Service Delivery Managers, Project/Program Managers, and delivery teams (application, platform, QA, release, and operational functions) to align workstreams and ensure clean, visible handoffs
Delivery Fluency & Feasibility - Bring sufficient delivery and technical fluency to pressure-test plans for readiness, integration complexity, and execution risk. Identify non-obvious dependencies or constraints and advise on tradeoffs without owning design decisions
Production Flow & Predictability - Help maintain smooth delivery flow by reducing bottlenecks, idle time, and execution thrash. Support consistent delivery cadence and predictable outcomes across varied project and production scopes
Risk Identification & Escalation - Anticipate, track, and escalate risks related to sequencing, capacity, or feasibility early — surfacing issues through Service Delivery Operations rather than directly to clients
Facilitation & Communication - Facilitate regular delivery syncs and status touchpoints as needed to maintain clarity, alignment, and accountability across teams
Continuous Improvement - Identify opportunities to improve delivery integration, sequencing discipline, and execution predictability without introducing unnecessary process or bureaucracy
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization
Qualification
Required
Excellent communication skills, both verbal and written
Strong organizational and prioritization skills; able to manage complexity across multiple workstreams
Ability to work independently while influencing outcomes across teams without formal authority
Comfortable operating in delivery-critical environments with competing priorities and strict timelines
Calm, systems-oriented approach to problem-solving; values clarity and predictability over heroics
Professional demeanor with high integrity and credibility across technical and non-technical stakeholders
Passion for learning and personal growth, specifically when it comes to technology
Aptitude for strategic thinking and ability to make critical recommendations
Bachelor's degree or equivalent experience required (technical or operations-related field preferred)
8+ years of experience in delivery, integration, or execution-focused environments
Demonstrated experience coordinating cross-functional delivery teams and sequencing work across dependencies
Familiarity with Agile, hybrid, or mixed delivery models and delivery lifecycle concepts
Preferred
Bachelor's degree or equivalent experience preferred (technical or operations-related field)
SCRUM Master certification (or equivalent) preferred
Experience supporting large-scale, multi-stakeholder enterprise programs preferred
Experience using delivery and collaboration tools (e.g., JIRA, Confluence, or equivalent) preferred
Company
Entrega
Entrega is a leading technology and information partner for business,create and manage complex web applications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Todd Roleston
CEO
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