Twist Bioscience · 12 hours ago
IT Support Specialist
USA - South San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$33/hr - $39/hr
5+ years expTwist Bioscience is a company that specializes in synthesizing genes from scratch, contributing to advancements in health care, agriculture, and data storage. They are seeking a highly experienced IT Support Specialist to provide comprehensive technical support to their global workforce, ensuring seamless IT operations and managing essential IT assets.
B2BBiotechnologyChemicalHealth CareLife Science
Responsibilities
Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices
Ensure that all issues and requests are documented accurately in the IT ticketing system
Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests
Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support
Research technical solutions in department-specific applications
Follow up with end users, provide feedback, and see issues and requests through to resolution
Support multiple Twist locations and must be versed in providing remote support
Participate in a rotation to provide after-hours/weekend on-call coverage
Adhere to service-level agreements
Assist with Major Incidents as required, including sending employee communications
Manage complex projects with multiple components and teams
Assist with the procurement and lifecycle management of physical assets and software licenses
Document procedures and develop end-user instructions
Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices
Some travel may be required (2 to 3 weeks per year)
Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards)
Performing regular site checks
Support for laboratory, Shipping and other on-premise hardware
Support for network hardware and local printers
Must be able to lift and carry 25 lbs
Provision, modify and revoke account access and licenses as required
Seek and document approvals as necessary
Assist with gathering evidence for auditors in support of compliance efforts
Conduct internal checks to ensure compliance with standards and processes
Process new hire requests, image and deploy laptops to new hires, and conduct the IT Onboarding presentation
Process off-boarding requests including revoking access, asset recovery, and machine reimaging in a timely manner and in accordance with our compliance and service levels
Qualification
Required
5+ years of recent hands on IT Helpdesk & Desktop experience required
Be able to communicate effectively in both verbal and written communications
Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
High energy and ability to work independently in a very fast growth environment
Deep understanding of business processes
Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office
Comfortable wearing Personal Protective Equipment when required to support systems located in labs
Ability to effectively and efficiently troubleshoot hardware and software issues
Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
Excellent customer service skills
Experience supporting mobile devices in a corporate setting
Previous experience with a mid-sized (4000) person international company
Self-sufficient, self-managed, self-motivated, must be effective working independently
Ability to work within a team of technicians and support analysts
Familiarity with IT Service Management and ITIL concepts and processes
Must have good people skills, working directly with end users both in person and on the phone and zoom
Preferred
HDI Support Center Analyst or Desktop Support Technician certifications a plus
ITIL Foundation Certification a plus
Benefits
Bonus
Equity
Generous benefits package
Company
Twist Bioscience
Twist Bioscience is a biotechnology company that offers synthetic DNA solutions, gene synthesis, and variant libraries.
501-1000 employees
H1B Sponsorship
Twist Bioscience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (14)
2023 (22)
2022 (19)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$553.11MKey Investors
Capital World InvestorsBiomatics Capital PartnersIllumina
2022-02-09Post Ipo Equity· $250M
2020-01-27Post Ipo Equity· $50M
2018-10-30IPO
Leadership Team
Emily Leproust
CEO
Siyuan Chen
Chief Technology Officer
Recent News
2026-01-16
Company data provided by crunchbase