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Pinnacle Technology · 13 hours ago

Customer Account Representative

Akron, OH

Contract

Onsite

Entry Level

$34/hr - $34/hr

1+ years exp

Pinnacle Technology is seeking a Customer Account Representative to manage customer orders and inquiries. The role involves entering purchase orders, raising quotes, and serving as the primary point of contact for customers, ensuring excellent service throughout the process.

ConsultingInformation TechnologyOutsourcingSoftware

Hiring Manager

Abhishek Malik

Responsibilities

The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system

Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times

Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel

Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied

Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes

Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process

Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost

Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)