Insight Solutions · 6 hours ago
Customer Service Representative - ICE SEVP
United States
Contract
Remote
Mid Level
3+ years expInsight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Customer Service Representative. This role involves providing proactive support in a high-volume call center environment while ensuring effective communication with stakeholders.
ConsultingData IntegrationInformation TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ability to operate in a high-volume metrics driven call center environment
Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
Ability to multitask and research information on multiple databases at the same time
Ability to enter data and talk to stakeholders at the same time
Ability to conceptualize scenarios and communicate it effectively to stakeholders
Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
Ability to listen actively to sensitive information
Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
Ability to analyze multifaceted issues relating to the SEVIS system
Ability to provide support to international stakeholders and academic institutions
Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
Qualification
Required
Public Trust Clearance is required
High school diploma required
Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment
Ability to operate in a high-volume metrics driven call center environment
Ability to be flexible with work schedule to support the Call Center's needs during operating hours
Ability to multitask and research information on multiple databases at the same time
Ability to enter data and talk to stakeholders at the same time
Ability to conceptualize scenarios and communicate it effectively to stakeholders
Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
Ability to listen actively to sensitive information
Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
Ability to analyze multifaceted issues relating to the SEVIS system
Ability to provide support to international stakeholders and academic institutions
Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
Must currently hold or be eligible to obtain a U.S. Public Trust security clearance
Preferred
HDI Certification is highly preferred but not required
Company
Insight Solutions
Insight Solutions is an IT company that helps organizations transform technology, operations, and service delivery to meet challenges.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Plesha
Manager, Strategic Partners & Alliances - Dell Technologies
Carmen Taglienti
Chief Data Officer and Data/AI Portfolio Director
Company data provided by crunchbase