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Galls · 1 day ago

Key Account Manager

Lexington, KY

Full-time

Onsite

Senior Level

5+ years exp

Galls is seeking a Key Account Manager responsible for driving customer retention and accelerating growth within existing accounts. The role involves developing account strategies, making strategic recommendations, and executing growth initiatives with minimal supervision.

Hiring Manager

Emily Lewis

Responsibilities

Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches

Build, nurture, and expand executive-level and key stakeholder relationships

Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans

Develop and implement account retention strategies that align with overall company goals

Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives

Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines

Identify and qualify new category opportunities; create business cases to support growth initiatives

Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets

Analyze data and customer insights to make strategic decisions that drive account performance

Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed

Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands

Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies

Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership

Act as a strategic thought partner to customers, providing insights into industry trends and best practices

Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies

Participate in cross-functional leadership teams focused on improving customer experience and retention

Qualification

Strategic Account ManagementConsultative SellingNegotiation SkillsData AnalysisCommunication SkillsLeadershipPresentation SkillsMentoring

Required

Bachelor's degree in business, Sales, Marketing, or related field

5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth

Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth

Demonstrated ability to develop and implement strategic plans independently

Strong negotiation, consultative selling, and decision-making skills

Excellent communication, presentation, and analytical abilities

Benefits

Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date

401(k) retirement plan with company contribution (because you will retire someday)

Flexible benefits—choose what you like, ignore the rest

Generous employee discount

Vacation and Personal Time

Paid Holidays

Tuition reimbursement

Daily Pay; up to 50% of your pay

Company

Galls

We are PROUD TO SERVE AMERICA’S PUBLIC SAFETY PROFESSIONALS with great customer service and an unrivaled selection of uniforms, equipment, and logistics technologies.

Founded in 1967

Lexington, Ky, US

501-1000 employees