Osborn Consulting · 13 hours ago
Information Technology Support Specialist
Seattle, WA
Full-time
Onsite
Entry Level
$55K/yr - $70K/yr
1+ years expOsborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The IT Support Specialist will ensure the smooth operation of the IT infrastructure and provide daily technical support to employees, working closely with all departments to address their IT needs.
ArchitectureCivil EngineeringConsulting
Hiring Manager
Becky Van Wieringen
Responsibilities
Provide first-line technical support to end-users for hardware, software, and diagnosing network issues
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals
Assist in the installation, configuration, and maintenance of IT equipment and software applications
Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system
Provide user training on IT systems, software applications, and best practices
Develop and update user manuals and technical documentation
Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT’ meeting, and coordinating the shipment of equipment for remote employees
Coordinate the return shipping of equipment for terminated employees
Troubleshoot Polycom conferencing equipment for all offices
Assist in the monitoring of computer systems and networks to ensure optimal performance
Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls
Work closely with the Sr. IT Manager on various projects and initiatives
Collaborate with other departments to understand and address their IT needs
Communicate effectively with team members and end-users
Provide a quick turnaround for all help desk requests
Assist in implementing IT security policies and procedures
Reporting any vulnerabilities or breaches
Report any breach in compliance
Qualification
Required
1+ years of experience
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications
Strong understanding of computer hardware, software, and network systems
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently
Customer Service: Ability to provide excellent customer service and support to end-users
Communication: Effective communication skills to explain technical concepts to non-technical users
Organizational Skills: Ability to manage multiple tasks and prioritize effectively
Team Collaboration: Ability to work collaboratively with IT team members and other departments
Ability and willingness to travel to site visits and local branch offices for occasional meetings
Flexible work schedule
Preferred
A+ certification preferred
Benefits
Medical and dental insurance
401K plan with matching
PTO/holiday pay
Health and fitness stipend
Commute support
Profit sharing
Company
Osborn Consulting
Osborn Consulting is a full-service design firm providing civil engineering, landscape architecture, and urban design.
51-200 employees
H1B Sponsorship
Osborn Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase