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Cox Enterprises · 9 hours ago

Automotive Quality Control Operations Specialist II

Matteson IL

Full-time

Onsite

Mid Level

$22.07/hr - $33.13/hr

3+ years exp

Cox Automotive is a leading company in the vehicle operations domain, and they are seeking an Automotive Quality Control Operations Specialist II. The role involves verifying vehicle conditions, engaging with clients, and ensuring compliance with company policies while performing various inspections and documentation tasks.

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Growth Opportunities

No H1B

Responsibilities

Vehicle Inspections: Verify vehicle information based on work orders, inspect interior and exterior for damage, missing parts, and mechanical issues (e.g., frame/paint repair, engine noise, AC/heater operation, radio, tires). Document findings in a Vehicle Condition Report (VCR) or system entry, including damage descriptions and test-drive results

Client Engagement: Maintain a professional appearance for audits, field visits, and inspector training sessions

Equipment and Software Use: Utilize ECR tools (Brick, PC, TC75, Samsung) and ensure proficiency with job-relevant software and web applications

Photos and Documentation: Take accurate vehicle and damage photos, match them to vehicles, and upload them to the server

Policy Compliance: Maintain knowledge of all relevant policies (e.g., NAAA Frame/Structure Damage Policy) and adapt to account-specific changes. Ensure that all policies and procedures are followed

Daily Reporting and Procedures: Prepare daily activity reports for management and perform day-end procedures efficiently

Physical Requirements: Ability to stand, walk, bend, lift (up to 30 lbs), and perform other physical tasks as required

Other Responsibilities: Handle special projects and maintain familiarity with system and policy updates

Qualification

Vehicle InspectionMechanical Repair KnowledgeECR Tools ProficiencyVehicle Reconditioning ExperienceMultitasking AbilityBasic Computer SkillsCommunication SkillsOrganizational SkillsTeamwork Skills

Required

High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field

Ability to drive standard and automatic transmission vehicles

Safe drivers needed; valid driver's license required

Excellent communication and interpersonal skills are required

Strong technical aptitude; body, paint and mechanical repair knowledge; mastery of unibody and full-frame vehicles; good organizational skills needed

Prior experience vehicle reconditioning and or general auto body knowledge required

Ability to multitask, follow directions and take instructions required

Basic computer skills

Successful completion of Manheim ICP Inspector Level IV written/field exam; Basic Inspections (Electronic Condition Report), Vehicle Grading, Repair Recommendations & Frame Merit Certifications required

Self-starter with ability to work with minimal supervision

Ability to handle multiple tasks simultaneously

Team-based interpersonal skills

Excellent verbal and written skills

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements