IT Asset life cycle Management with Desktop Support jobs in United States
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Infinite Computer Solutions · 7 hours ago

IT Asset life cycle Management with Desktop Support

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Infinite Computer Solutions is a global leader in digital engineering and IT services, partnering with Fortune 1000 companies to drive digital transformation. The role involves providing desktop support and managing IT asset lifecycles, ensuring effective communication and documentation of client requests while maintaining high customer satisfaction.

Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
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H1B Sponsor Likelynote
Hiring Manager
Deepak Kumar
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Responsibilities

Act as support resource to associates regarding their asset replacements via phone, email, and remote connection
Use detailed knowledge of the Client infrastructure environment to effectively deliver IT and business requirements
Provide customer-oriented follow-up in a courteous, efficient and timely manner
Records, dispatches and closes service requests using Service Now software
Clearly document and effectively prioritize client requests into ServiceNow
Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes
Complete required project activities
Install software, desktop/laptops systems and peripherals
Update documentation as needed
Maintain high customer satisfaction by representing IT courteously, professionally, and effectively
Maintain and organize inventories
Manage and organize support information knowledge base
Follow standard operating procedures, policies & directions

Qualification

Windows desktop environmentDesktop support experienceWindows Server administrationA+ certificationMicrosoft Certified Desktop Support TechnicianCustomer service skillsAnalytical skillsDell workstation hardwareFluent EnglishCommunication skillsOrganizational skillsProblem-solving skills

Required

5+ years of technology/desktop support experience
Fluent English Language skills both spoken and written
Extensive knowledge of Windows desktop environment
Knowledge of Windows Server environment administration (AD, Exchange)
Proficiency in Windows desktop environment (Win 10 & Microsoft Office)
Excellent communication & organizational skills
Strong telephone and customer service skills
Strong analytical and problem-solving skills

Preferred

A+, Network & Microsoft Certified Desktop Support Technician
Proficient with Dell workstation hardware

Company

Infinite Computer Solutions

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Glassdoor3.4
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Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
dateFounded in 2001
location
Rockville, Maryland, USA
people-size10001+ employees
web-link
https://www.infinite.com

H1B Sponsorship

Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)

Funding

Current Stage
Public Company
Total Funding
unknown
2010-02-03IPO

Leadership Team

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Khaja Lohar
Assistant Vice President
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