Infinite Computer Solutions · 4 hours ago
IT Asset life cycle Management with Desktop Support
United States
Full-time
Remote
Senior Level
5+ years expInfinite Computer Solutions is a global leader in digital engineering and IT services, partnering with Fortune 1000 companies to drive digital transformation. The role involves providing desktop support and managing IT asset lifecycles, ensuring effective communication and documentation of client requests while maintaining high customer satisfaction.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Hiring Manager
Deepak Kumar
Responsibilities
Act as support resource to associates regarding their asset replacements via phone, email, and remote connection
Use detailed knowledge of the Client infrastructure environment to effectively deliver IT and business requirements
Provide customer-oriented follow-up in a courteous, efficient and timely manner
Records, dispatches and closes service requests using Service Now software
Clearly document and effectively prioritize client requests into ServiceNow
Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes
Complete required project activities
Install software, desktop/laptops systems and peripherals
Update documentation as needed
Maintain high customer satisfaction by representing IT courteously, professionally, and effectively
Maintain and organize inventories
Manage and organize support information knowledge base
Follow standard operating procedures, policies & directions
Qualification
Required
5+ years of technology/desktop support experience
Fluent English Language skills both spoken and written
Extensive knowledge of Windows desktop environment
Knowledge of Windows Server environment administration (AD, Exchange)
Proficiency in Windows desktop environment (Win 10 & Microsoft Office)
Excellent communication & organizational skills
Strong telephone and customer service skills
Strong analytical and problem-solving skills
Preferred
A+, Network & Microsoft Certified Desktop Support Technician
Proficient with Dell workstation hardware
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
2025-05-07
Company data provided by crunchbase