AvePoint · 14 hours ago
Technical Support Analyst
United States
Full-time
Remote
Mid Level
$50K/yr - $60K/yr
3+ years expAvePoint is a global leader in data management and data governance, dedicated to modernizing the digital workplace. The Technical Support Analyst role involves providing cloud and AI-driven product support, empowering customer success, and collaborating with cross-functional teams to resolve technical issues while continuously learning about the latest tech trends.
Cloud ComputingData ManagementDocument ManagementInformation TechnologySaaSSoftware
Responsibilities
Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365
You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud
Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions
Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools
Work closely with cross-functional teams to resolve issues and enhance our products
From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed
Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues
Your insights will help shape a knowledge base for our community
Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support
Qualification
Required
BA/BS in an IT-related field (Computer Science is a plus!)
3+ years of experience in technical support, IT helpdesk, or cloud support
Exceptional communication skills and a strong customer-focused approach
2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
Hold one or more Microsoft certifications or equivalent
The ability to quickly learn and troubleshoot multiple proprietary software products
Benefits
Comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO)
Bonuses
Commissions
Equity (RSUs)
Company
AvePoint
AvePoint is a global leader in data management and data governance, trusted by over 21,000 customers to modernize the digital workplace.
1001-5000 employees
H1B Sponsorship
AvePoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$744.41MKey Investors
65 Equity PartnersSixth StreetGoldman Sachs
2025-09-16Post Ipo Secondary· $202.86M
2023-09-18Post Ipo Secondary· $110M
2022-09-21Post Ipo Equity· $1.55M
Leadership Team
James Zhu
CEO of R&D Center
Tianyi Jiang
Chief Executive Officer
Recent News
Company data provided by crunchbase