ServiceNow · 3 hours ago
Staff Outbound Product Manager - ServiceNow Impact
Santa Clara, CA
Full-time
Hybrid
Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. The Staff Outbound Product Manager will drive the adoption and usage of the Impact product, collaborating with cross-functional teams to shape strategy and deliver measurable results.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Bridge the gap between product development and go-to-market (GTM) execution, ensuring our offerings align with customer needs, market trends, and competitive positioning
Work closely with sales, marketing, partners, and customers to drive adoption, awareness, and revenue growth
Define, measure, and report on product adoption metrics to ensure we are meeting our targets and evolving the product to meet customer needs
Drive Product Adoption: Champion the usage and adoption of the Impact product, ensuring our customers are adopting and getting the benefit of the product
Cross-Functional Leadership: Manage multiple product programs by partnering with Inbound Product Management, Marketing, and other strategic stakeholders
Strategic & Tactical Execution: Provide both a high-level strategic view for process improvements and a hands-on tactical approach to daily progress, managing escalations and blockers effectively
Data-Driven Insights: Analyze trends, develop reports and dashboards, and communicate actionable insights on product adoption and usage to leadership
Ask Why and Provide Clarity: Organize complex, ambiguous problems into clear, prioritized milestones and deliverables while mitigating risks and ensuring timely delivery
Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including the Impact IPM and Engineering, CEG, Strategy and Operations, Delivery, Marketing, and GTM partners
Customer Focus: Gather and provide critical customer insights to influence product roadmap and strategy
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8 + years overall experience and 5+ years of product management experience in SaaS or enterprise software, with a focus on service and/or customer success products
Demonstrated ability in developing and executing global customer and product programs
Deep understanding of structured customer engagement and product lifecycle processes
Strong ServiceNow platform knowledge is a plus
Excellent analytical, problem-solving, and communication skills with a knack for resolving conflicts and fostering collaboration
Proven track record in facilitating customer workshops, webinars, and design partnership sessions
Passion for enabling product teams and customers to succeed and for building measurable success metrics and business cases
Excellent written and oral communication skills, including experience presenting to executive leadership
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase