NiCE · 4 hours ago
Senior Professional Services Software Engineer
United States
Full-time
Remote
Senior LevelNiCE Ltd. is a global leader in software solutions, providing exceptional customer experiences and ensuring public safety. The Senior Professional Services Software Engineer will design, develop, and maintain automation solutions to streamline customer onboarding processes and optimize cloud operations.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Design and develop automated workflows that orchestrate complex processes across multiple systems, databases, endpoints, and storage solutions in on-prem and public cloud
Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash to automate and optimize cloud onboarding workflows
Create integrations with REST APIs and other services to ingest and process external/internal data
Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured)
Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers
Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance
Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards
Automate resource provisioning across Azure services including AKS, Web Apps, and storage solutions
Experience in building Infrastructure-as-code (IaC) solutions using tools like Terraform, Bicep, or ARM templates
Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention
Qualification
Required
Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash)
Experience working with and integrating REST APIs
Experience with IaC and configuration management tools (e.g., Terraform, Ansible)
Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana)
Familiarity with modern version control systems (e.g., GitHub)
Excellent problem-solving skills and attention to detail
Ability to work with development and operations teams, to achieve desired results, on common projects
Strategic thinker and capable of learning new technologies quickly
Good communication with peers, subordinates and managers
Preferred
Experience with AKS infrastructure administration
Experience orchestrating automation with Azure Automation tools like Logic Apps
Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO)
Certifications in vendor or industry specific technologies
Benefits
NICE-FLEX
Company
NiCE
NiCE is transforming the world with AI that puts people first.
Founded in 1986
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
2025-09-16
2025-09-12
Company data provided by crunchbase