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Carnival Cruise Line · 17 hours ago

Specialist, Applications

Miami, FL

Full-time

Hybrid

Entry Level

1+ years exp

Carnival Cruise Line is the world’s most popular cruise line, offering unique experiences across its fleet. The Applications Specialist is responsible for overseeing the administration and support of key Contact Center database applications, ensuring user access, data integrity, and system functionality.

LeisureTourismTravel

Growth Opportunities

Responsibilities

Manage and respond to the Siebel Support inbox in an efficient and timely manner. Identifying, documenting, and resolving technical issues with system functionality, including advanced complex issues such as phone connectivity issues. Lead investigations, transfers, and ownership, managing CRM process flows, managing data conversion and technical inquiries

Assist with User Acceptance Testing for monthly deployments by testing defects and enhancements and promoting these cases to a production environment

Manage administrative tasks to support database applications used within the Contact Center including Siebel, CTI (Computer Telephony Integration), Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. Support with Siebel application by executing database transfers, initiating transfers for training purposes, and dismantling databases upon separation or promotion

Assist with Siebel training initiatives or presentations as needed

Qualification

Siebel CRMCTISQLSASMicrosoft OfficeAnalytical skillsProblem-solvingCommunication skillsCollaborationTime management

Required

Associate's Degree - Information Technology or related field

Minimum 1 year of application process flows experience or similar position

Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other relevant technologies essential for this role

Experience with SQL, SAS, Siebel CRM

Basic knowledge and understanding of the fundamental concepts, processes, trends and terminology related to database analysis

Good business judgment, troubleshooting, analysis, problem-solving, and decision-making skills

Good verbal and written communication skills for engaging with stakeholders and explaining concepts to both technical and non-technical stakeholders

Ability to identify, prioritize, and articulate initiatives

Ability to work independently and with diverse teams to build consensus and achieve common goals

Comprehensive understanding of company policies and procedures, relevant laws, regulations, and compliance requirements

Inner drive to achieve goals and maintain a positive attitude

Proficient in building relationships and networks and navigating social complexities in the workplace

Good organizational, interpersonal, critical thinking, innovative reasoning, time management, and adaptability skills to effectively manage changing priorities with a high level of quality

Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

401(k) plan that includes a company match

Employee Stock Purchase plan

Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

On-site Fitness center at our Miami campus