Apply on Employer Site

Omni Hotels & Resorts · 2 days ago

Director of Operations

Los Angeles, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$130K/yr - $160K/yr

5+ years exp

Omni Hotels & Resorts is a leading hotel chain committed to providing exceptional customer service and quality experiences. The Director of Operations will assist in the overall management of the hotel, focusing on guest service, profitability, and compliance with Omni standards.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met

Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team

Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers

Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service

Directs property operation in General Manager's absence

Maintains close communication with the Managing Director and other department/division heads

Recommends programs for the motivation and development of staff

Assists in developing annual budget and action plans, including annual objectives

Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required

Conducts daily review of Rooms Division hotel operations with Department Heads

Attends hotel operational meetings, room’s departmental meetings, and associate-related events

Reviews annual objectives composed by department heads and monitors progress to completion over coming year

Qualification

Hotel Management ExperienceBudgetingForecastingManagement SkillsMS OfficePMS System OperaDephiOracleCommunication SkillsDetail OrientedOrganizational SkillsTeamworkWork Under Pressure