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TRANZACT · 3 days ago

Sales Director

Charlotte Metro

Full-time

Onsite

Mid, Senior Level

5+ years exp

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. The Sales Director will oversee the daily operations of the call center, ensuring optimal team performance and delivering best-in-class results while maintaining high ethical standards.

AdvertisingDirect SalesInsurance

Responsibilities

Lead all employees of the sales centers, including performance managers and team leads, and partner with other functions, including Sales Operations, Human Resources and Facilities, to ensure optimal team performance while upholding the highest standards of integrity and professionalism

Provide strategic direction for the sales center, aligning operations with organizational objectives and values

Analyze sales center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness and overall results

Responsible for monitoring all call center technologies

Serve as a representative of the site on internal and external project workgroups and stakeholder meetings

Demonstrate model leadership behavior and communicate with professionalism

Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry

Qualification

Leadership in sales centerMedicareMedicaid knowledgeSales center efficiency improvementFinancial acumenAnalytical skillsHealthcare industry knowledgeCommunication skillsProblem solvingConflict resolutionTeam management

Required

Minimum of 5 years of experience in a leadership role within a sales center environment

Strong understanding of Medicare and Medicaid regulations

Demonstrated integrity and strong people leadership skills, with the ability to motivate, develop, and manage teams while fostering a culture of trust, respect, and accountability

Proven track record of success in improving sales center efficiency, performance, and customer satisfaction

Experience in managing multidisciplinary teams and collaborating with professionals with a variety of skills and backgrounds

Demonstrated problem solving ability with experience providing business insights and recommendations

Strong written and verbal communication skills with the ability to effectively present information publicly

Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements

Solid financial acumen and budget management experience

Strong analytical and conflict resolution skills

Ability to work effectively under pressure and meet deadlines