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Suralink · 1 day ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Suralink is a company focused on providing solutions for enterprise clients, and they are seeking an Enterprise Customer Success Manager to manage a portfolio of enterprise-level clients. The role involves developing strategic relationships, driving adoption of solutions, and ensuring high engagement and retention among clients.

AccountingDocument ManagementLegalSoftware

Growth Opportunities

Responsibilities

Manage a portfolio of enterprise-level clients, ensuring high engagement and retention

Develop strategic relationships with executive stakeholders at client organizations

Lead in-depth business reviews to understand business challenges and align Suralink’s solutions with customer objectives

Proactively identify risks and opportunities within customer accounts and develop mitigation strategies

Generate upsell and cross sell opportunities with your assigned accounts

Drive adoption across multiple departments within enterprise clients

Act as a trusted advisor, providing industry insights and recommending tailored solutions

Partner with sales to identify expansion opportunities and execute account growth plans

Understand and advocate for customer needs and challenges with internal teams

Qualification

Customer success experienceManaging large accountsCommunication skillsCustomer success processesNegotiation skillsPresentation skillsCross-functional collaborationProject management skillsEmpathetic attitudeSense of urgencyAdaptability to changeSelf-motivatedProblem-solving skillsRelationship buildingTeam collaboration

Required

4–6 years of customer success experience managing mid to large accounts, ideally in SaaS or a related industry

Proven track record of managing large, complex accounts

Exceptional communication, negotiation, and presentation skills

Strong understanding of customer success processes

Ability to work cross-functionally with product, sales, and support teams

Proven ability to effectively manage and resolve client escalations, mitigating risks and ensuring positive outcomes that strengthen relationships and build trust

Experience driving adoption and managing executive relationships

Strong organization, time management, and project management skills

Empathetic, positive attitude with a desire to help our customers realize value from our products

Strong sense of urgency and responsiveness

Self-motivated with a demonstrated ability to take initiative

Adaptability to change