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University of the Incarnate Word · 2 days ago

Director of Welcome Center and Campus Experience

San Antonio, TX

Full-time

Onsite

Director/Executive

$65K/yr - $65K/yr

6+ years exp

University of the Incarnate Word is a Catholic institution that welcomes individuals from diverse backgrounds. The Director of Welcome Center and Campus Experience is responsible for directing the campus visit experience for prospective students and managing various recruitment events and programs.

Higher Education

Culture & Values

Responsibilities

Oversees daily operations of the Welcome Center, ensuring an engaging and professional environment for all visitors

Develops and implements an innovative campus tour program, including individual and group visits, and specialty experiences

Trains all ambassadors/student workers

Collaborates with Residence Life to provide housing tours in conjunction with campus visits

Collaborates with faculty to coordinate classroom visits in conjunction with campus visits

Hires, supervises, trains, and mentors student tour guides and Welcome Center staff to deliver high-quality campus visits

Conducts assessment of the campus visit experience; collects feedback from both visitors and tour guides, and utilizes feedback to make appropriate changes to the campus visit experience

Manages the UIW tour webpage and reservations; collaborates with DSM to create appropriate communications for the dissemination of tour information

Plans, executes, and assesses large-scale recruitment and yield events, including but not limited to: Cardinal Preview Days, Cardinal Overnight Programs, Cardinal Classrooms, Monthly Saturday Campus Visit days, Scholarship Receptions, Information sessions, and Other campus recruitment days

Plans, executes, and assesses summer engagement events

Collaborates, as appropriate, with other UIW support service offices and faculty to ensure success of campus recruitment events

Tracks attendance and collects feedback to assess events; utilizes feedback to make continuous improvements to campus recruitment events

Maintains the student ambassador application system and ensures it is open to students each year as scheduled

Organizes and conducts interviews for the ambassador program. Completes scoring for applicants and extends appropriate offers

Selects and orders all appropriate apparel and gear needed by ambassadors to professionally represent UIW

Creates and executes training of new ambassadors

Meets with ambassadors on a bi-weekly basis to gather feedback and provide additional support/training as needed

Plans and conducts three ambassador team meetings throughout each fall and spring semester to include leadership training and team development

Manages and maintains the annual ambassador budget

Plans, executes, and assesses New Student Orientations

Collaborates, as appropriate, with other UIW support service offices and faculty to ensure success of new student orientations

Tracks attendance and collects feedback to assess events; utilizes feedback to make continuous improvements to campus recruitment events

Manages and maintains the annual orientation budget

Creates and manages the ambassador/student worker front desk coverage schedules for both the Welcome Center and Admissions

Ensures ambassadors/student workers are working required hours and maintains records of worked hours

Ensures all email inquiries received through the Campus Visit email are appropriately responded to in a timely manner

Ensures all text inquiries received via the university texting platform are appropriately responded to in a timely manner

Manages inventory of all Admissions promotional items, materials, and products

Performs other duties as assigned

Qualification

Event planningProgram managementSupervisory experienceAdvanced MS OfficeCRM proficiencyInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skillsAdaptability

Required

Advanced MS Office Excel, Word, PowerPoint, Outlook and Teams

Proficient with CRMs – preferably Recruit and Element 451

Ability to build strong relationships with the admissions team and departments across campus

Ability to successfully develop, coordinate, and plan campus-wide programming

Highly organized and detailed oriented with ability to effectively multitask

Excellent prioritization skills and ability to meet deadlines

Strong problem-solving and quick decision-making skills

Strong adaptability to changing needs, schedules, weather, and unscheduled visits; ability to pivot and work when crisis occur in events; ability to effectively execute risk management strategies

Ability to assess, manage, a strategically work within an assigned budget

Outstanding interpersonal skills and the ability to make a positive first impression

Proficient in written and oral communication

Ability to work effectively with individuals from diverse communities and cultures

Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA

Bachelor's Degree

Six (6) years of professional experience in small and large event planning, coordinating, and program management. Note that relevant student experience will be considered

Three (3) years of supervisory experience in an office or relevant setting. Note that relevant leadership experience will be considered

Must have a valid driver license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW