Desktop Support Lead jobs in United States
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Centraprise · 4 days ago

Desktop Support Lead

positionChannahon, IL
timeFull-time
remoteOnsite
senioritySenior Level

Centraprise is seeking a Desktop Support Lead to oversee technical support operations. The role involves managing desktop and laptop hardware, troubleshooting software issues, and ensuring effective delivery processes within the team.

EmploymentRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Rahul Jaiswal
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Responsibilities

Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc
Understanding of active directory, networking
Hardware, operating system & software knowledge
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance

Qualification

Desktop/laptop hardwareWindows system administrationTroubleshooting skillsWin 10 & Win 11Ticketing tools (Service Now)Active directoryMac OSApplication/software installationIT Stockroom ManagementAMDBCMDB architecture

Required

Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc
Understanding of active directory, networking
Hardware, operating system & software knowledge
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance

Preferred

Knowledge of Mac OS

Company

Centraprise

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Centraprise is an executive search and direct hire company.
dateFounded in 2010
location
Edison, New Jersey, USA
people-size501-1000 employees
web-link
https://www.centraprise.com/

H1B Sponsorship

Centraprise has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (16)
2023 (49)
2022 (35)
2021 (42)
2020 (125)

Funding

Current Stage
Late Stage

Leadership Team

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Praveen Mummaneni
Chief Executive Officer
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Anand Bandarupally
Managing Partner - Developing Recruitment and Business Development
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Company data provided by crunchbase