Allied Digital · 19 hours ago
Deskside Support Technician
Gastonia, NC
Full-time
Onsite
Mid Level
3+ years expAllied Digital is seeking a Deskside Services Technician to perform troubleshooting, repair, and preventative maintenance of end user computing equipment. The role requires providing VIP support and ensuring operational and technical assistance to Authorized Users while meeting specified SLAs.
Information Technology & Services
Hiring Manager
Abhishek Katkar
Responsibilities
Good experiences in mobile device management along with desktop
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide VIP/White-glove, executive level support
Provide warranty and break/fix support for networked printers
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel
Utilize problem management database and systems to track and report on customer calls and requests
Communicate technical information to technical and non-technical team and customers
Support/Troubleshoot Win10 OS and O365
Conference device support
SCCM client end installation and troubleshooting knowledge
Nice to have ServiceNow experience
100% onsite – working from client office location
Other Deskside support services as required
Additional duties may be required based on business needs
The aforementioned duties may also be changed based on business needs
Qualification
Required
3+ years of related work experience
Sound knowledge of imaging tools (Ghost, MDT)
Sound knowledge of data backup and recovery tools (USMT)
Installing, upgrading, and migrating to Windows10
Deploying Windows 10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10
Configuring backup and recovery options
A+ Certification
Preferred
Nice to have ServiceNow experience
Company
Allied Digital
Allied Digital Services is a globally recognized leader in Digital Transformation and a Master Systems Integrator, with over four decades of proven experience.
1001-5000 employees
H1B Sponsorship
Allied Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (3)
2021 (1)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Sunil Bhatt
Chief Technology Officer - Board Member
Jai Venkat
Chief Growth Officer
Company data provided by crunchbase