ThoroughCare · 16 hours ago
Client Experience Manager
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expThoroughCare, Inc. is a healthcare platform services vendor focused on improving patient quality of life and reducing spending through coordinated care solutions. The Client Experience Manager will act as a strategic advisor to existing clients, driving growth and retention by identifying expansion opportunities and leading program implementations.
Enterprise SoftwareHealth CareSoftwareWellness
Responsibilities
Execute Strategic Business Reviews to identify needs and pain points that would benefit from expanded services
Navigate a book of business to identify and build relationships with departmental buyers and clinical influencers within existing accounts
Own existing customer growth within an assigned portfolio through consultative inside sales, including identifying upsell opportunities, developing business cases, and partnering with Sales to close expansion revenue
Develop and implement a comprehensive growth plan for each client, ensuring ThoroughCare is positioned as a long-term strategic partner
In addition to ensuring a 95% retention rate, the associate will ensure revenue expansion as defined in our Annual Operating Plan. within an existing client base
Qualification
Required
Bachelor's degree required
5+ years of experience in healthcare
Demonstrated experience establishing best-in-class products for supporting the patient care continuum
Demonstrated ability to advocate for expanded solutions that drive measurable improvements in patient outcomes and practice efficiency
Proven track record of securing qualified opportunities within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Proven experience successfully working in an organization experiencing the changes that is inherent at a fast-growing and constantly evolving company
Demonstrated ability to foster relationships while managing, influencing, and achieving alignment with clients
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management
Preferred
Clinical experience is preferred, but this role is not a clinical care delivery position
Preferred experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value Based Care
Benefits
Health insurance
Paid vacation
401k
Career advancement opportunities
Company
ThoroughCare
The Healthcare industry is known for many innovative products. Up until now, Patient Assessments was not one of them. We decided to do
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11MKey Investors
Empactful Capital LLCCypress Growth Capital
2025-10-23Series Unknown· $3M
2024-11-19Series A· $5M
2022-05-17Series Unknown· $3M
Leadership Team
Dan Godla
Founder and CEO
Recent News
2024-12-28
Company data provided by crunchbase