Lyra Technology Group ยท 1 day ago
Technical Account Manager
Howell, NJ
Full-time
Onsite
Entry, Mid Level
$65K/yr - $90K/yr
2+ years expLyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. They are seeking a Technical Account Manager to enhance client satisfaction through effective communication and service delivery, while managing technical issues and collaborating with various teams to exceed client expectations.
Business DevelopmentIndustrialInformation Technology
Responsibilities
Embody Tech-Keys' core dedication to delivering unparalleled customer satisfaction through exceptional interpersonal skills, excelling in phone conversations, written communication, and commitment to providing a top-tier client experience
Readiness to tackle time-sensitive matters outside of standard hours with dedication and commitment
Ability to operate under pressure and manage stressful situations with a composed, collected approach
Exhibit meticulous attention to detail ensuring thorough and comprehensive work
Ability to be self-motivated and have a diligent work ethic in a fast-paced and dynamic environment, displaying multitasking capabilities with a proactive, leadership-driven approach
Showcase the ability to quickly absorb information and learn on the go with the passion and drive for independent problem-solving, and a track record of reducing issue escalations
Take the helm as the go-to contact for clients, tackling service-related challenges, prioritizing escalations, and spearheading requests that are outside the standard support scope
Be the engine behind resolving service requests by efficiently maintaining a smooth flow of support interactions and exceeding expectations
Collaborate and synergize with Support, Solution Design, and Projects to align efforts, craft innovative proactive strategies, and develop comprehensive roadmaps to ensure clients' needs are not just met but exceeded
Engage regularly with clients with both scheduled and spontaneous interactions to elevate and enhance the client experience with an attentive touch
Tackle issues efficiently and head-on to address inquiries regarding procurement, billing, services, and feedback ensuring swift, smooth, and effective resolutions
Keep your finger on the pulse, remain well versed in client-specific knowledge, both technical and operational, and ensure documentation remains current and accurate
Personally invest in and take accountability for the quality of work carried out for the client portfolio
Adhere to and consistently uphold all company policies and best practices
Qualification
Required
Embody Tech-Keys' core dedication to delivering unparalleled customer satisfaction through exceptional interpersonal skills, excelling in phone conversations, written communication, and commitment to providing a top-tier client experience
Readiness to tackle time-sensitive matters outside of standard hours with dedication and commitment
Ability to operate under pressure and manage stressful situations with a composed, collected approach
2 years of practical experience with and a strong understanding of a variety of enterprise IT technologies, such as networking, SonicWalls, Azure, on-premises servers, Microsoft 365, ticketing systems, RMM tools, and documentation systems
Exhibit meticulous attention to detail ensuring thorough and comprehensive work
Ability to be self-motivated and have a diligent work ethic in a fast-paced and dynamic environment, displaying multitasking capabilities with a proactive, leadership-driven approach
Showcase the ability to quickly absorb information and learn on the go with the passion and drive for independent problem-solving, and a track record of reducing issue escalations
Preferred
Experienced with ConnectWise suite? That's a plus!
Benefits
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO
Company
Lyra Technology Group
Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
E
Elliott Hyman
Chief Executive Officer
Recent News
Company data provided by crunchbase