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Upward Health · 3 hours ago

Community Network Coordinator

San Francisco, California

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $65K/yr

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The Community Network Coordinator (CNC) is responsible for identifying and connecting patients to Community-Based Organizations (CBOs) that address social determinants of health, while maintaining relationships with these organizations to ensure patients have access to necessary services.

Health CareMedicalService Industry

Responsibilities

Identifying and connecting patients to Community-Based Organizations (CBOs) that address social determinants of health such as education, housing, transportation, and nutritional support

Maintaining relationships with local CBOs, ensuring that patients have access to the services they need as part of their whole-health journey

Serving as a bridge between clinical care and community resources, advocating for patients and collaborating with care teams to close support gaps

Qualification

Community-Based Organizations (CBOs)Interpersonal skillsOrganizational skillsCultural sensitivityData-Driven Decision MakingAdvocacyCommunication skillsCollaborationAdaptability

Required

Experience working with or in Community-Based Organizations (CBOs), understanding the services they provide to address social determinants of health

Strong interpersonal skills with the ability to form and maintain relationships with diverse community organizations and clinical teams

Ability to coordinate efforts across multiple teams, including clinical and non-clinical staff, to ensure comprehensive care for patients

Excellent verbal and written communication skills, capable of adapting communication style to different audiences and ensuring clear, consistent messaging

Experience working with individuals from diverse backgrounds and communities, demonstrating cultural sensitivity and adapting language as needed

Strong organizational skills to manage multiple responsibilities and schedules, ensuring timely connections with community resources

Ability to think quickly and respond to patient needs by identifying appropriate community resources and overcoming obstacles

Demonstrates a strong ability to work with clinical teams, external CBOs, and community partners to meet the needs of patients

Advocates for patients by understanding their unique social and health challenges and connecting them with resources that will improve their health outcomes

Approaches work with an understanding of and respect for cultural diversity, adapting communication and engagement strategies to fit the needs of patients and community organizations

Willing to adjust to changing needs or patient circumstances, maintaining flexibility in response to varying community and clinical demands

Consistently strives to provide the best possible service to patients by maintaining knowledge of available resources and proactively addressing challenges

Expertise in identifying, cultivating, and managing relationships with community organizations to create a robust network of services for patients

Strong focus on connecting patients with the appropriate resources to address their social determinants of health and support their overall well-being

Ability to track and assess patient needs and program effectiveness, ensuring that resources are being used appropriately to support health outcomes

Skilled at clearly communicating the needs of patients to CBOs, and ensuring that clinical teams are informed of available resources

Efficiently manages complex schedules and rapidly changing demands, ensuring timely service delivery to patients

Demonstrates the ability to interact effectively with individuals from a variety of cultural, social, and economic backgrounds