Infojini Inc ยท 15 hours ago
Call Center Operations Manager
Washington, DC
Contract
Onsite
Senior Level, Lead/Staff
11+ years expInfojini Inc is seeking a Support Transition Manager to coordinate the shift from on-premises procurement modules to ERP cloud. The role involves overseeing daily operations, monitoring staff performance, and resolving operational issues within the call center environment.
Information Technology
Responsibilities
Organizes, directs, and manages contract operation support functions, involving multiple, complex, and inter-related project tasks
Manages teams of contract Support Personnel at multiple locations
Maintains and manages the client interface at the senior levels of the client organization
Meets with customer and contractor personnel to formulate and review task plans and deliverable items
Ensures conformance with program task schedules and costs
Qualification
Required
Bachelor's degree in IT or related field or equivalent experience
15 Years of experience in Information Technology or related field or equivalent experience
11 Years of call center experience at a managerial level
11 Years of experience in a procurement-based environment
11 Years of call center experience
Willing to work onsite 4 days a week
Preferred
PMP certification
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase