MarketAxess · 19 hours ago
Engineering Manager, Technical Operations
New York, New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$190K/yr - $240K/yr
8+ years expMarketAxess Corporation is on a journey to digitally transform one of the world’s largest financial markets, enabling a shift from analog trading to a fully electronic marketplace. The Engineering Manager, Technical Operations will lead a US-based team responsible for ITIL processes and operational governance, focusing on incident management, service health monitoring, and continuous improvement practices.
BankingFinanceFinancial Services
Responsibilities
Lead and mentor US Technology Operations staff supporting ITIL processes and operational governance
Manage a geographically distributed set of stakeholders and ensure consistent process execution across regions
Provide guidance, coaching, and performance reviews while developing career progression and skills development plans
Coordinate with HR to recruit and onboard new team members
Maintain and improve the team's skills matrix; identify capability gaps and target training investments
Run team ceremonies—standups, retrospectives, process reviews—to foster transparency and continuous improvement
Ensure rigorous documentation, operational discipline, and structured escalation practices
Oversee operational readiness for new services, ensuring monitoring standards, runbooks, SLIs/SLOs, and resiliency plans are in place
Own and govern US execution of Incident, Problem, and Change Management processes in alignment with global standards
Lead Major Incident response, ensuring rapid triage, coordinated communication, root cause analysis, and timely action item closure
Oversee monitoring posture, improving alert quality, event correlation, and observability in collaboration with SRE
Produce clear and accurate reporting on SLAs/SLOs, incident metrics, change risk, and availability trends
Maintain and continuously improve documentation including runbooks, knowledge articles, workflow guides, and diagrams
Ensure disciplined change management execution including approvals, scheduling, risk assessment, and post change analysis
Advance automation initiatives to reduce manual effort and improve reliability
Partner closely with Infrastructure, Application Development, Client Services, Compliance, and Product teams
Ensure timely, clear, and audience appropriate communications during incidents and changes
Present operational metrics, trend analysis, and process maturity updates to senior technology leadership
Build strong relationships with engineering teams and act as a trusted advisor to improve service readiness and operational resilience
Drive maturity improvements across ITIL processes through standardization, automation, and measurement
Lead Problem Management to identify systemic issues and ensure permanent remediation
Improve change success rates and reduce operational risk through data driven insights
Ensure alignment with internal controls, audit requirements, and regulatory expectations
Promote adoption of SRE and reliability engineering best practices such as SLIs/SLOs, error budgets, and failure mode analysis
Qualification
Required
8+ years in Technology Operations, IT Service Management, Production Support, or SRE related roles, with at least 3 years in leadership
5+ years in the electronic trading technology industry
Strong experience owning or executing ITIL processes (Incident, Problem, Change, Monitoring)
Demonstrated success managing Major Incident response in mission critical environments
Experience with monitoring tools and observability practices
Understanding of distributed systems, networking concepts, and cloud/infrastructure fundamentals
Excellent leadership and communication skills with the ability to influence senior stakeholders
Strong analytical mindset and ability to perform structured root cause analysis
Comfortable managing high pressure, time sensitive operational events
Skilled at leading geographically diverse teams
Highly organized, proactive, and detail oriented
Approachable, collaborative, and able to drive consensus
Demonstrates a positive, solution-oriented mindset and strong ownership
Preferred
Prior experience in financial services or other high performance, real-time technology environments strongly preferred
Bachelor's degree preferred
Technical Skills: FIX protocol, FIX engines, and related electronic trading technology
Jira and Confluence
Microsoft Office tools
Ability to leverage GenAI tools (e.g., GitHub Copilot or equivalent) to accelerate productivity
Skill in applying AI driven practices such as prompt engineering to boost productivity, reduce delivery time, and mitigate risk
Linux fundamentals
SQL
Python and Bash (scripting for operational automation)
XML / JSON
AWS cloud technology
Containerization, including EKS
Grafana, ITRS Geneos, CloudWatch
Observability best practices and modern monitoring platforms
Control-M
Benefits
Hybrid Environment: Our employees enjoy a mix of working in the office and from home
Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks
Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
Generous Parental Leave: Up to 20 weeks fully paid leave
401(k): Dollar-for-dollar employer match up to $17,500
Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers
Core benefits: Highly competitive medical, dental, and vision programs
Company
MarketAxess
MarketAxess operates electronic trading platform that enables fixed-income market participants for trade corporate bonds.
501-1000 employees
H1B Sponsorship
MarketAxess has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (21)
2023 (18)
2022 (18)
2021 (14)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-11-05IPO
2001-03-28Series Unknown
Leadership Team
Ilene Fiszel Bieler
Chief Financial Officer
Tony DeLise
CFO
Recent News
2026-01-07
2025-12-09
Company data provided by crunchbase