Farmers of Salem · 11 hours ago
Liability Claims Manager
Wilmington, DE
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expFarmers of Salem is looking for a Liability Claims Manager to oversee and direct the day-to-day liability claims process and manage claims personnel. The role involves ensuring compliance with regulations, managing claims evaluations and settlements, and providing training and support to staff.
InsuranceInsurTechProperty Insurance
Responsibilities
Oversee and manage the day-to-day liability claims process and personnel within the claim department
Develop and manage external resources including independent adjusters, attorneys, experts, and investigation services
Oversee the handling of all aspects of liability claims, including coverage evaluations, reserving, investigations, liability assessments, negotiation, settlement, litigation management, and reinsurance reporting
Provide direction on proper workflows, communication standards, documentation, and service expectations
Ensure compliance with the Unfair Claims Settlement and Practices Act for each state in which the company conducts business (NJ, DE, MD, PA)
Ensure fair, timely, and appropriate claim settlements including coverage reviews, investigation strategies, and liability evaluations
Monitor file progression including files with significant severity or complexity, and participate in claim review meetings to determine file strategy and direction
Plan, prioritize, and assign workloads to ensure prompt file handling and consistent work production
Oversee the response and resolution of appeals, DOI inquiries, and consumer complaints
Provide file authority and direction to staff as appropriate
Participate directly in the specialized handling of complex and litigated liability claims requiring advanced experience
Provide training, technical support, and guidance to adjusters and supervisory staff on complex coverage and liability issues
Establish standards promoting excellent customer service in the claims process
Ensure adherence to corporate, regulatory, and statutory standards
Implement quality control measures to ensure work meets or exceeds performance and compliance standards
Lead the implementation and ongoing maintenance of claims handling systems, policies, procedures, and workflows
Review, develop, and implement processes and procedures to drive efficiency and productivity; identify opportunities for process improvement
Oversee Claims Department human resource functions including employee development, performance evaluations, and disciplinary actions when appropriate
Coordinate with underwriting, legal, risk, compliance, finance, and other internal departments as needed
Ability to multi-task, manage competing priorities, and respond to urgent issues throughout the workday
Embrace and promote company objectives, values, and initiatives
Maintain a positive and professional attitude; support business needs, organizational change, and continuous improvement initiatives
Attend and participate in industry conferences, seminars, and training as appropriate
Promote training and education of claims department staff
Requires occasional evening and/or weekend work
Must accommodate irregular schedules due to litigated matters, travel, or hearings
Other tasks/projects as assigned
Expected to maintain confidentiality of all information obtained during the course of employment
Qualification
Required
Oversees and directs the day-to-day liability claims process and the overall management of liability claims personnel, including adjusters and supervisors
Oversees Liability Claims Adjusters
Oversee and manage the day-to-day liability claims process and personnel within the claim department
Develop and manage external resources including independent adjusters, attorneys, experts, and investigation services
Oversee the handling of all aspects of liability claims, including coverage evaluations, reserving, investigations, liability assessments, negotiation, settlement, litigation management, and reinsurance reporting
Provide direction on proper workflows, communication standards, documentation, and service expectations
Ensure compliance with the Unfair Claims Settlement and Practices Act for each state in which the company conducts business (NJ, DE, MD, PA)
Ensure fair, timely, and appropriate claim settlements including coverage reviews, investigation strategies, and liability evaluations
Monitor file progression including files with significant severity or complexity, and participate in claim review meetings to determine file strategy and direction
Plan, prioritize, and assign workloads to ensure prompt file handling and consistent work production
Oversee the response and resolution of appeals, DOI inquiries, and consumer complaints
Provide file authority and direction to staff as appropriate
Participate directly in the specialized handling of complex and litigated liability claims requiring advanced experience
Provide training, technical support, and guidance to adjusters and supervisory staff on complex coverage and liability issues
Establish standards promoting excellent customer service in the claims process
Ensure adherence to corporate, regulatory, and statutory standards
Implement quality control measures to ensure work meets or exceeds performance and compliance standards
Lead the implementation and ongoing maintenance of claims handling systems, policies, procedures, and workflows
Review, develop, and implement processes and procedures to drive efficiency and productivity; identify opportunities for process improvement
Oversee Claims Department human resource functions including employee development, performance evaluations, and disciplinary actions when appropriate
Coordinate with underwriting, legal, risk, compliance, finance, and other internal departments as needed
Ability to multi-task, manage competing priorities, and respond to urgent issues throughout the workday
Embrace and promote company objectives, values, and initiatives
Maintain a positive and professional attitude; support business needs, organizational change, and continuous improvement initiatives
Attend and participate in industry conferences, seminars, and training as appropriate
Promote training and education of claims department staff
Requires occasional evening and/or weekend work
Must accommodate irregular schedules due to litigated matters, travel, or hearings
Other tasks/projects as assigned
Expected to maintain confidentiality of all information obtained during the course of employment
Advanced knowledge of liability claims handling and the insurance industry
Strong understanding of coverage, negligence, liability principles, and general P&C insurance practices
Extensive technical knowledge of liability policies, coverages, legal processes, and litigation handling
Excellent leadership skills with the ability to educate, lead, motivate, and develop employees
Strong communication skills with the ability to articulate information verbally and in written form
Strong organizational skills with the ability to work well under pressure
Creative problem-solving skills with consideration of overall business objectives
Highly skilled decision making and analytical evaluation abilities
Ability to recognize trends and emerging exposures
Ability to work with minimal supervision and direction
Proficiency in business technology and claim systems
College degree plus 10 years insurance experience, with a minimum of 5 years liability claims and management experience
Company
Farmers of Salem
Farmers of Salem is a mutual insurance company specializing in insurance for home and business owners.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-08-27
Farmers of Salem
2025-08-05
Farmers of Salem
2025-07-31
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