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Matthews™ · 1 day ago

IT Helpdesk Technician (PHX)

Scottsdale, AZ

Full-time

Onsite

Entry Level

$55K/yr - $55K/yr

2+ years exp

Matthews Real Estate Investment Services is seeking an IT Helpdesk Technician to provide hands-on and remote support to internal employees and clients. The role involves troubleshooting technical issues, responding to helpdesk requests, and performing preventative maintenance across company locations.

Financial ServicesReal Estate

Growth Opportunities

Responsibilities

Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls

Perform basic troubleshooting on all case work

Troubleshoot, diagnose, and resolve technical hardware and/or software issues

Provide quick resolution and excellent customer service

Redirect unresolved issues to the next level of support personnel

Provide needed information on IT products or services

Keep record of problems and their resolution

Follow-up with customers in a timely manner

Provide feedback on processes and make recommendations on areas to improve

Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Suggest improvements on procedures

Qualification

IT Help Desk experienceTroubleshooting skillsCustomer serviceTechnical documentationPatienceCommunication skillsInterpersonal skills

Required

Up to 25% travel

Previous working experience as an IT Help Desk Technician for 2 years

In-depth knowledge of computer systems

Hands on experience with diagnosing and resolving basic technical issues

Excellent communication and interpersonal skills

Customer-oriented and patient

Company

Matthews™

Glassdoor4.1

Matthews™, a commercial real estate investment services and technology firm, holds recognition as an industry leader in investment sales, leasing, and debt and structured finance.

Founded in 2015

Nashville, Tennessee, USA

501-1000 employees