American Airlines · 19 hours ago
Sr Analyst, Inflight Policies and Procedures
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company, and they are seeking a Senior Analyst for Inflight Policies and Procedures. The role involves advocating for flight attendants and customers, building relationships across various internal business partners, and managing the Inflight Manual to ensure compliance with federal regulations and enhance the customer experience.
AerospaceAutomotiveTransportationTravel
Responsibilities
Responsible for Inflight Policies and Procedures both Internationally and domestically
Serves as an advocate for the flight attendants and customers while building relationships with internal business partners including: Marketing, Fleet Planning, Revenue Management, Safety, Regulatory Compliance, Maintenance, Engineering, Labor, Training Development and Curriculum, and Inflight Dining Services
Participates in frontline initiatives across all AA base operations and is a supportive team player with colleagues
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations
Subject matter expert on all aspects of the flight attendant and customer experience — leveraging unique expertise in the flight attendant workspace and needs onboard the aircraft while remaining aligned with Marketing initiatives that ensure a connected and consistent customer experience onboard
Subject matter expertise on all aspects of the Inflight Manual (IFM) and how AA policies and procedures align with Federal Aviation Regulations
Build trusted relationships within all areas of the Marketing and Customer Experience organizations, as well as Maintenance, Fleet Planning, Network Planning and Inflight Training organization
Develops, streamlines and maintains the IFM with a goal of making it progressively more readable, usable, and improving both FA understanding and adherence
Engage frontline team members by leading a unique group of Special Assignment Flight Attendants for continuous alignment with the onboard customer experience as well as aircraft interiors
Continuous engagement of flight attendants and flight service leaders
Partnership with Training and Safety to ensure all aircraft and customer experience elements are carefully balanced across new and emerging risks, as well as fundamental skills, are reinforced and nuanced to ensure effective compliance
Develop meaningful engagement and relationships with Crew Managers and FAs
Knowledgeable of Flight Operations, Customer Service, Engineering, Quality Assurance, Inflight Training, Aircraft Appearance, and Marketing when developing new service procedures and general policies
Alignment across all areas of Inflight, including Daily Operations at the IOC, Labor, Inflight Dining Services, Technology, base operations and flight service leadership
Frequently performs other duties and special projects, as assigned
Qualification
Required
Bachelor's degree or equivalent experience/training
3+ years of related experience
Excellent communication skills — both written and verbal
Strong analytical skills for research and data collection
Demonstrated ability to effectively handle multiple, concurrent projects and meet strict deadlines while balancing workload with minimal supervision
Experience with technical manual publications or in other communications-related field
Preferred
Knowledge of and experience with Inflight or other operational policies and procedures
Airline experience
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase