Akraya, Inc. ยท 10 hours ago
Senior Customer Success Manager : 26-00133
Chicago, IL
Contract
Onsite
Senior Level, Lead/Staff
$45/hr - $50/hr
10+ years expAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence and a thriving work environment. They are looking for a Senior Customer Success Manager responsible for guiding customers through their lifecycle, ensuring success and satisfaction with solutions, and advocating for customer needs.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Act as the main point of contact for customers, ensuring a cohesive communication strategy and delivering a high-quality customer experience
Drive the adoption of Adobe Experience Cloud products, providing data-driven insights to support customer progression
Partner effectively within accounts to execute the customers' strategic goals and foster innovation
Identify customer risks and collaborate with the team on recovery plans
Represent the voice of the customer internally to promote improvements and customer-centric solutions
Qualification
Required
Proven Customer Success experience in Software as a Service (SaaS) and Digital Marketing
Strong consulting skills with a focus on driving business value for clients
Excellent organizational, presentation, and communication abilities
10+ years in customer success roles within the digital marketing or digital media space
Familiarity with Adobe Experience Cloud products and digital marketing software
Company
Akraya, Inc.
Akraya stands as a preeminent provider of IT consulting and staffing services, chosen by leading technology-based companies across the United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase