EnsoData · 3 weeks ago
Senior Customer Success Engineer (Hybrid or Remote)
Madison, Wisconsin, United States
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $100K/yrEnsoData is striving to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence technology. They are seeking a Senior Customer Success Engineer who will build relationships with customers, solve technical problems, and provide input to the R&D team.
AnalyticsArtificial Intelligence (AI)Health CareMachine LearningSoftware
Responsibilities
Assisting other Customer Success Engineers on complicated investigations and coding small bug fixes that can keep customers happy
Facilitate new customer implementations or device integrations using a mix of standardized plans and unique problem solving
Jumping in on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes
Qualification
Required
Python experience
Customer Success experience in healthcare SaaS
Benefits
Stock options
Paid time off
Healthcare insurance
And more
Company
EnsoData
EnsoData is a healthcare technology company that offers AI-powered software to improve sleep study management and diagnostics.
Founded in 2015
51-200 employees
H1B Sponsorship
EnsoData has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$51.05MKey Investors
Questa Capital ManagementInspire Medical SystemsColle Capital Partners
2025-06-25Series B· $20M
2022-04-27Series A· $20M
2020-06-10Series A· $9M
Leadership Team
Justin Mortara
President & CEO | Investor
Nick Glattard
Co-founder & CTO
Recent News
EIN Presswire
2025-10-01
Company data provided by crunchbase