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VIATEQ Corporation · 1 day ago

Customer Engineer

United States

Full-time

Remote

Mid Level

$100K/yr - $160K/yr

VIATEQ Corporation is looking for a motivated Customer Engineer to join their team. In this role, you'll act as the technical authority on how Cresta software integrates with various contact center platforms, helping design and deliver advanced solutions that improve agent efficiency.

CollaborationConsultingManagement Consulting

Responsibilities

Collaborate with the pre-sales team to determine the best integration approach for customers

Partner with Implementation Managers and cross-functional stakeholders to deliver post-sales solutions on schedule

Design, build, and deploy applications using Cresta software integrated with contact center chat or voice platforms

Test, monitor, and troubleshoot deployed applications, implementing fixes and enhancements as needed

Provide clear, timely updates to stakeholders

Qualification

Cresta integrationAmazon ConnectAPISDK integrationAWSGoPythonJavaScriptConsultative problem-solvingStakeholder managementProject management

Required

Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments

Experience working with contact center or customer experience platforms such as Amazon Connect, Genesys, Five9, or similar technologies

Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript

Ability to design scalable solutions while delivering clear, practical, and high-impact outcomes

Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously

Experience applying a consultative, solutions-oriented approach to problem-solving and building trusted relationships with technical and business stakeholders