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NR Consulting · 16 hours ago

Customer Account Representative

Akron, OH

Contract

Onsite

Entry, Mid Level

$30/hr - $35/hr

1+ years exp

NR Consulting is seeking a Customer Account Representative to provide exceptional support for customer onboarding and order management. The role involves processing purchase orders, responding to customer inquiries, and coordinating with various departments to ensure customer satisfaction.

ConsultingInformation TechnologyStaffing Agency

Hiring Manager

Divya Dhyani

Responsibilities

The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system

Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times

Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel

Coordinate site visits to facilities and set-up customer meetings as required

Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied

Track and reconcile internal and external customer score cards, which includes verification of the metrics by which is judged

Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to terms and conditions

Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost

Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)