A. Stucki Company ยท 1 day ago
IT Support Technician
Lemont, IL
Full-time
Onsite
Entry, Mid Level
2+ years expA. Stucki Company is a leader in delivering innovative parts and services for the rail industry. They are seeking an IT Support Technician to provide technical assistance and support for computer systems and related technologies, ensuring reliable and secure IT operations across the organization.
Consumer ElectronicsManufacturingProduct DesignTelecommunicationsTransportation
Hiring Manager
Alexander Jerome
Responsibilities
Provide technical assistance and support for incoming IT-related inquiries, including answering questions, troubleshooting issues, and instructing employees on proper use of hardware and software
Respond to support requests in person, by phone, or electronically, based on the severity and scope of the issue
Diagnose and resolve hardware, software, and network issues by running diagnostic programs and applying appropriate solutions
Set up and troubleshoot computers and user accounts, including:
Creating and managing users and computers in a domain environment
Setting up administrator access
Installing Microsoft Office and configuring Exchange email via Outlook and Office 365
Installing and configuring antivirus and endpoint protection
Setting up remote desktop connections, VPN access, and network printers
Granting server and folder access
Train users on the effective and secure use of computers, applications, and electronic devices
Maintain daily performance, functionality, and reliability of computer systems
Walk users through problem-solving steps in a calm, clear, and supportive manner
Install, modify, repair, and maintain computer hardware, software, and peripherals
Troubleshoot and resolve issues related to LAN, WAN, and other network systems
Perform additional duties as needed within the scope of the position
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience will be considered)
2+ years of experience in an IT support, help desk, or technical support role supporting end users in a corporate environment
Experience supporting Windows-based desktops and laptops, including hardware, software, and peripheral troubleshooting
Working experience with Microsoft Office, Office 365, Outlook, and Exchange
Basic experience with Active Directory, including user and computer account management
Familiarity with LAN/WAN networking concepts, VPN access, and remote desktop tools
Experience installing and supporting antivirus and endpoint protection solutions
Preferred
IT training with CompTIA A+, Network+, or Microsoft certifications are a plus but not required
Benefits
Health Coverage: The company offers competitive medical, dental, and vision insurance, ensuring comprehensive healthcare for you and your family.
Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
Life Insurance: Receive company-paid life insurance for peace of mind and security.
Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.
Company
A. Stucki Company
A.
501-1000 employees
H1B Sponsorship
A. Stucki Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Acquired
Leadership Team
John O'Bryan
Chief Executive Officer
Recent News
2025-04-04
Google Patent
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase