VetnCare ยท 9 hours ago
Client Care & Operations Coordinator
Livermore, CA
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expVetnCare is a collective of veterinary hospitals in Northern California, dedicated to providing advanced care in local communities. The Client Care & Operations Coordinator role involves client-facing responsibilities, ensuring compassionate communication and efficient scheduling and documentation for cremation services.
Health CarePetVeterinary
Responsibilities
Serve as the primary client contact, providing clear, empathetic communication and timely resolution of questions or concerns
Coordinate personalized memorial requests and ensure all client interactions reflect dignity and respect
Maintain highly accurate records for cremation services, client files, chain-of-custody documentation, inventory, and required documentation
Manage scheduling for witnessed cremations, client appointments, drop-offs, pick-ups, and internal operational needs
Oversee digital and physical filing systems and all correspondence with professionalism and consistency
Process payments, generate invoices, support reconciliations, and assist with vendor coordination and required documentation
Support daily operations by coordinating field routes, assisting crematorium technicians, and helping with onboarding logistics
Maintain inventory, prepare memorial items, and help maintain a clean, organized, and respectful facility environment
Qualification
Required
3+ years of experience in customer service, operations, logistics, or administrative support, ideally in a high-touch or sensitive environment
Exceptionally organized and detail-driven, with a track record of managing sensitive information and multi-step processes without errors
Strong, compassionate communicator with experience in high-touch, client-facing service environments
Thrives in fast-paced, multi-step operations and takes initiative to solve problems
Collaborative and supportive partner to technicians, field representatives, and leadership
Proficient with Google Workspace/Microsoft 365
Committed to delivering respectful, dignified, and high-quality care to every family
Benefits
Health, dental, and vision insurance
Paid time off
401k
Supportive and collaborative team environment
Well-equipped, clean, and modern facility
Training and growth opportunities
Company
VetnCare
VetnCare is a Veterinary hospital that offer standard of medical, surgical, and dental veterinary care.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-12Debt Financing
Leadership Team
Cyril Vergis
Chief Financial Officer
Erin McGlover, PHR
Senior Talent Acquisition Partner
Recent News
Saratoga Partners
2023-08-29
Company data provided by crunchbase