Smokeball - Legal Software · 4 days ago
Director of Product Management
Chicago, IL
Full-time
Hybrid
Director/Executive
$150K/yr - $175K/yr
8+ years expSmokeball is an award-winning legal tech company transforming how law firms operate with innovative software. The Director of Product Management will lead strategic product discovery and execution for the US legal market, focusing on customer needs and product alignment with business goals.
LegalLegal TechSoftware
Responsibilities
Lead, coach, and develop a small team of Product Managers focused on the US legal market
Set clear expectations, priorities, and standards for product discovery, roadmap definition, and cross-functional engagement
Operate as player–coach: hands-on market research, customer insight, prioritization, and execution
Foster a strong product culture grounded in customer empathy, commercial impact, and accountability
Serve as the primary voice of the customer for the US legal market, ensuring customer needs, workflows, and pain points are deeply understood and consistently represented
Identify trends, competitive gaps, and emerging opportunities within the US legal technology landscape
Be commercially embedded with the business, including participation in sales, renewal, and client escalation calls to help win deals and retain customers
Act as the first line of product leadership for US product escalations, working directly with Support and Client Success on customer-facing issues
Own US product roadmap product roadmap in alignment with global strategy, with a clear focus on unblocking sales opportunities, addressing retention and churn risks, reducing support friction, and improving adoption and client value
Partner with Global Product and Engineering leadership to influence prioritization and sequencing
Translate customer and market insights into clear problem statements and success metrics for the delivery teams
Own product release communication internally and for the US client-base, ensuring launches are clear, compelling, and customer-focused
Define and track success metrics for roadmap initiatives, including sales impact, retention, adoption, and support outcomes. Use data and feedback to continuously refine priorities and improve product-market fit in the US
Qualification
Required
8 years of product management experience, including 2+ years leadership experience in B2B SaaS
Proficient with product tools and methodologies (e.g., Agile, Design Thinking)
Proven track record of working closely with Sales and Customer Success to drive commercial outcomes through product
Experience operating in a distributed, global product development model
Influencer with Excellent communication and presentation skills
Comfortable with a high-paced, evolving environment
Preferred
Strong experience in legal technology or selling into professional services (law firms, accounting firms, etc.) preferred
Benefits
20 vacation days
7 sick days
3 reboot days
11 paid holidays
Birthday off
Volunteer time
Excellent medical, dental, and vision coverage
401(k) match
Monthly wellness stipend
Generous parental leave
Weekly catered lunch
Free monthly massages provided by a licensed massage therapist
Company
Smokeball - Legal Software
Smokeball is a global practice management powerhouse with a commitment to transforming legal practices through innovation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30M2021-09-30Private Equity· $30M
Leadership Team
Hunter Steele
CEO
Ben Pomeroy
VP of Finance
Recent News
2025-05-08
2025-04-10
Company data provided by crunchbase