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Northwestern Medicine Central DuPage Hospital · 1 day ago

Clinical Operations Coord RN Bone Health/Endocrinology

Bloomingdale, IL

Full-time

Onsite

Senior Level

5+ years exp

Northwestern Medicine Central DuPage Hospital is dedicated to delivering world-class care and is seeking a Clinical Operations Coordinator, RN for their Bone Health and Endocrinology departments. This role involves supervising daily clinical operations, managing clinical support staff, and ensuring high-quality patient care through effective coordination and leadership.

Hospital & Health Care

Responsibilities

Supervise and direct the office’s clinical support staff, manage workload distribution and prioritization of tasks

Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals

Oversee and direct day to day office clinical operations within budget guidelines

Assist with managing providers schedule templates and optimize patient care hours to enhance productivity

Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity

Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality and productivity

Ensure that service excellence is delivered and perform service recovery whenever necessary

Manage medical surgical supplies within budget

Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices

Conduct office staff meetings on a regular basis in coordination with practice leadership

Attend and actively participate in leadership meetings

Ensure that patient dignity and confidentiality are always maintained

Review and approve automated time reports for accuracy

Develop tools to support staff and enhance efficiency

Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring as needed

Monitor daily transaction activity to ensure compliance with procedures

Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.)

Implement and maintain new policies and procedures created by RMG or department leadership

Monitor daily transaction activity to ensure compliance with procedures

Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.)

Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies

Implement new policies and procedures created by RMG or department leadership

Complete other duties as assigned

Qualification

Licensed registered nurseBSNDegree completionClinical experienceBasic Life Support CertificationSupervisory experienceAmbulatory clinic experienceEffective communication skillsInterpersonal skills