US Tech Solutions · 3 hours ago
Desktop and Education Support Specialist
Columbus, OH
Contract
Onsite
Entry Level
2+ years expUS Tech Solutions is seeking a Desktop and Education Support Specialist to provide professional computer support services to customers. The role involves resolving software, hardware, and network issues, as well as supporting customers both on-site and remotely, and managing classroom technology installations and maintenance.
Information Technology
Hiring Manager
Komal Nagdeote-Jaiswal
Responsibilities
The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms
Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction
Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment
Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers
Installs new technology into the classrooms and performs as needed upgrades in same classrooms
Performs preventive maintenance in classrooms on a regular basis
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages
Acts as a team leader for complex projects, assignments and issues associated with the help desk function
Will serve as desktop support for onsite technical assistance
May serve as on-call escalation point
May be required to work a flexible schedule, which could include evenings and weekends
Qualification
Required
Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment
Experience with audio/visual equipment used in teaching, meeting, and event spaces
Ability to work as part of a team and take the initiative to work independently
Ability to maintain and manage information and documentation in an organized, systematic way
Professional experience providing customer service
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2024-12-13
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