Cvent · 4 days ago
Account Manager, Digital Events
United States
Full-time
Remote
Senior Level
5+ years expCvent is a leading meetings, events, and hospitality technology provider. The Account Manager for Digital Events will manage renewals, enable customers to maximize their investment, and develop strategies for account expansion while collaborating with Customer Success Managers and engaging with key stakeholders.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Develop and execute renewal strategies for an assigned portfolio of mid-market accounts, including building renewal plans, preparing client-ready presentations, and coordinating internal stakeholders
Identify and close expansion opportunities within your accounts, including up-sells, cross-sells, and multi-product or multi-team activations, in partnership with Customer Success Managers and Business Development resources
Partner with Customer Success Managers to ensure smooth onboarding, ongoing engagement, adoption, and overall satisfaction for key customer stakeholders
Analyze customer, event, and engagement data to uncover trends, inform renewal strategy, highlight risks, and identify opportunities for growth
Build and maintain strategic account plans that outline goals, decision-makers, risks, and growth strategies for each key account, and regularly update internal teams on progress
Lead contract renewals and negotiations, including navigating pricing transitions, to secure mutually beneficial terms and long-term commitments
Work closely with cross-functional teams (e.g., Marketing, Product, Support, Customer Success) to address customer needs, respond to feedback, and enhance the overall customer experience
Track and report on portfolio performance, including renewal rates, expansion pipeline, revenue achievement, and account health indicators, and accurately forecast sales opportunities via your pipeline
Effectively and accurately manage your personal revenue pipeline and account data in CRM systems to maximize all business opportunities and provide visibility to senior leadership
Perform other duties as assigned
Qualification
Required
Bachelor's degree is required or equivalent experience
5+ years of experience in a customer-facing, revenue-generating role (Account Management, Customer Success, or Sales) in SaaS or technology, with a consistent track record of meeting or exceeding renewal and sales targets
Demonstrated success working with mid-market and/or enterprise customers (typically 500-2,000 employees), including managing complex processes, resolving escalations, and delivering tailored solutions
Proven track record of driving customer retention and expansion through proactive account strategies, structured account planning, and well-executed renewal plans
Strong analytical skills and comfort working with data to uncover trends, assess risk, and inform strategy; ability to translate complex metrics into clear, actionable insights
Excellent verbal and written communication skills, including the ability to deliver persuasive presentations and clearly articulate ideas, strategies, and recommendations to senior stakeholders
Strong relationship-building and negotiation skills; adept at fostering trust-based relationships with customers and internal stakeholders and aligning multiple parties around shared objectives
Ability to multi-task and work in a dynamic, fast-changing, entrepreneurial environment while managing multiple accounts, competing priorities, and deadlines
A solutions-oriented mindset with demonstrated problem-solving skills and experience improving processes; thrives in navigating complex situations and ambiguity
Experience collaborating across Sales, Customer Success, Marketing, Product, and Support teams to drive outcomes and improve the customer experience
High degree of computer literacy; ability to work with MS Office Suite (Word, PowerPoint, Excel) and CRM tools such as Salesforce.com or similar contact management software
Preferred
Experience selling or managing accounts in SaaS/technology, hospitality, or the meetings and events industry is a plus
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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