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Novvia Group · 2 days ago

Inside Sales Account Manager

Franklin, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Novvia Group is a company focused on customer account management, and they are seeking an Inside Sales Account Manager to retain and grow a defined portfolio of customer accounts. The role involves proactive account management, cross-selling, and ensuring customer satisfaction through disciplined execution and CRM tracking.

Packaging Services

Responsibilities

Own and manage a portfolio of approximately 1,300-1,500 assigned customer accounts

Ensure assigned accounts are actively purchasing from Novvia Group and growing over time

Proactively identify opportunities to expand product usage and increase share of wallet

Position Novvia Group as the preferred and primary supplier across the customer’s needs

Conduct a minimum of quarterly outreach to every assigned account

Maintain a consistent customer contact cadence aligned with portfolio size and priorities

Achieve approximately 100-150 customer conversations per week across the assigned account base

Serve as the primary point of contact for assigned customers and act as their internal advocate

Identify cross-selling opportunities across Novvia Group’s product and operating company portfolio

Initially support specific operating companies as assigned, with flexibility to support broader portfolio selling over time

Collaborate closely with field sales, Inside Sales Representatives, and other internal teams to expand customer relationships

Log all customer interactions, activities, and opportunities accurately in CRM

Maintain current account notes, contact records, and opportunity tracking

Use CRM data to prioritize outreach, identify gaps, and manage account performance

Respond to customer inquiries, questions, and issues in a timely and professional manner

Coordinate internally with Operations, Customer Service, Sales, and Finance to resolve issues and ensure customer satisfaction

Support quoting, order follow-up, and account-related administrative needs as required

Qualification

B2B account managementCRM systemsCustomer-focused mindsetCommunication skillsCross-selling experienceExperience in packagingExperience in distributionExperience in manufacturingExperience in industrial salesTime-management skillsOrganization skills

Required

High School Diploma with 2 to 3 years of B2B or B2C account management, inside sales, or customer-facing experience, or Bachelor's degree in Business or related field

Demonstrated success managing a high-volume book of business

Strong communication, organization, and time-management skills

Ability to manage repetitive customer outreach with consistency and professionalism

Comfort using CRM systems to manage activity and account performance

Customer-focused mindset with a strong sense of ownership and accountability