Software Guidance & Assistance, Inc. (SGA, Inc.) · 9 hours ago
Sr. Customer Success Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$50/hr - $53/hr
10+ years expSoftware Guidance & Assistance, Inc. (SGA) is searching for a Sr. Customer Success Manager for a contract assignment with one of their premier SaaS clients in a remote role. The role is accountable for the customer's overall success with Adobe, including renewals, adoption of solutions, and customer satisfaction, while acting as a trusted point of contact throughout the customer's lifecycle.
Information TechnologyStaffing Agency
Responsibilities
Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer's lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and work with extended Adobe team to create and execute on "get well” plans
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Qualification
Required
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase