Impact Advisors ยท 1 day ago
Account Manager
United States
Full-time
Onsite
Mid LevelImpact Advisors is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. The Account Manager plays a pivotal role in forging strong connections with Manager-level personnel at client organizations, focusing on revenue growth and client satisfaction.
Health CareHospitalInformation Technology
Responsibilities
Serve as the primary point of contact for assigned clients, focusing on building trust with Manager-level decision-makers
Develop strong, professional relationships with client managers to foster collaboration and continuity
Partner with Client Relationship Executives (CREs) to support client introductions, onboarding, and account management
Address client concerns quickly and thoroughly and connect them with the right internal resources
Identify opportunities to extend or expand current engagements through upselling, cross-selling, or new solution offerings
Collect and analyze client feedback to enhance service quality
Coordinate the onboarding process for new clients, ensuring alignment with Impact Advisors' standards
Maintain project documentation, contracts, and client records in systems like NetSuite
Support contract tracking, approvals, and timely documentation
Ensure compliance with vendor management system requirements
Assist in data collection and reporting to support milestone-based billing
Collaborate with internal teams to enhance client-facing deliverables such as reports and proposals
Contribute to internal process improvement efforts aimed at improving operational efficiency and client experience
Provide general administrative support, including documentation and file management
Play a key role in identifying and developing new business opportunities through connections with client managers
Support territory-specific marketing campaigns and initiatives
Track RFPs, research potential projects, and partner with CREs on new business proposals
Use social media responsibly to increase visibility for Impact Advisors while maintaining brand integrity
Qualification
Required
Bachelor's degree
Experience in account management, client service, or a similar role
Demonstrated ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft 365 tools (Word, Excel, PowerPoint, Outlook)
Excellent communication skills, both verbal and written
Strong organizational skills with attention to detail
Ability to adapt to evolving client needs and business conditions
High-energy, self-starter with a client-first mindset
Strong relationship-builder, especially with Manager-level client personnel
Solutions-oriented with a proactive approach to challenges
Values-driven and aligned with Impact Advisors' culture of integrity, innovation, and teamwork
Preferred
Healthcare or healthcare IT experience preferred
Benefits
Opportunities for professional growth and leadership development.
Flexibility to support broader corporate initiatives and projects.
May also be eligible for an annual performance bonus.
Additional benefits and perks may also be available, depending on the position and employment terms.
Company
Impact Advisors
Impact Advisors is a nationally recognized healthcare consulting firm.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Smith
Co-Chief Executive Officer and Founder
Peter Smith
Chief Executive Officer, Co-Founder &Vice President
Recent News
Company data provided by crunchbase