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Delinea · 1 day ago

IT Helpdesk Manager

United States

Full-time

Remote

Senior Level

7+ years exp

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. They are seeking an experienced IT Helpdesk Manager to oversee daily Helpdesk operations, provide internal technical support, and ensure efficient IT systems management.

Cloud SecurityComplianceCyber SecurityIdentity ManagementInformation TechnologyIT ManagementSecuritySoftware

H1B Sponsor Likely

Responsibilities

Oversee daily Helpdesk operations, verifying the integrity and availability of end-user support services, reviewing escalated issues, and ensuring timely resolution across all locations

Coordinate OS, application, endpoint hardware, and VoIP support activities for on-site and remote users through effective team management and prioritization

Oversee endpoint lifecycle management, including deployment, configuration, upgrades, and replacement of desktops, laptops, and peripheral equipment

Manage ordering, tracking, and inventory of user devices and licensed software to ensure availability and accountability across departments

Ensure seamless employee onboarding and offboarding by maintaining standardized processes for account setup, access provisioning, and directory updates

Create and maintain organized end-user documentation and improve Helpdesk procedures to enhance service consistency and efficiency

Participate in project planning related to deploying, maintaining, and decommissioning end-user systems and support tools, ensuring Helpdesk readiness and communication

Provide daily management and direction for the IT Helpdesk across an international landscape, ensuring consistent service delivery and performance

Maintain on-site presence at headquarters, providing direct support for executive staff, managing conference room technology and AV systems, and coordinating local IT needs

Qualification

IT support experienceEndpoint managementHelpdesk team managementTroubleshooting skillsVoIP systems familiarityHelpdesk platforms experienceConference room technologyRemote access toolsDesired certificationsAnalytical skillsInterpersonal skillsOrganizational skills

Required

7+ years of experience in IT support, endpoint management, or systems administration roles

3+ years of experience managing a technical support or Helpdesk team across multiple locations or time zones

Strong background in endpoint hardware/software troubleshooting, deployment, and lifecycle management

Experience implementing or managing endpoint management tools, imaging solutions, and patching processes

Familiarity with VoIP systems, VDI environments, and common enterprise workstation platforms (Dell, Lenovo, Surface)

Hands-on experience with Helpdesk or ITSM platforms such as Zendesk, Jira Service Management, or Freshservice

Hands-on experience managing conference room technology and AV systems, including video conferencing platforms (Zoom Rooms, Teams Rooms) and related hardware (Logitech, Crestron, or equivalent)

Working knowledge of remote access and collaboration tools, including GoToMeeting, Zoom, and Microsoft Teams

Familiarity with macOS and cross-platform device support in enterprise environments

Familiarity with corporate communication systems such as Teams and Slack

Ability to respond to escalated incidents or critical issues during non-business hours when necessary

Desired certifications: A+, Network+, Server+, MCP, or equivalent experience

Highly self-motivated with strong ownership of service quality, user satisfaction, and team performance

Strong interpersonal and oral communication skills, with the ability to interface effectively with end users and leadership

Excellent analytical, troubleshooting, and organizational skills with keen attention to detail

Benefits

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Company

Delinea

Glassdoor3.7

Delinea is a provider of privileged access management (PAM) solutions for seamless security

Founded in 2021

Redwood City, California, USA

1001-5000 employees

https://delinea.com

H1B Sponsorship

Delinea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (8)

2022 (2)