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InfoStride · 19 hours ago

Desktop Support Specialist

Columbia, SC

Contract

Onsite

Mid Level

4+ years exp

InfoStride is seeking a Client Technologies Technician to support desktop and networked systems. The role involves building and maintaining desktops, laptops, and tablets while ensuring proper documentation and troubleshooting of hardware and software issues.

Cloud ManagementCyber SecurityDevOpsDigital MarketingInformation TechnologyMobile AppsQuality AssuranceSoftwareWeb Development

Hiring Manager

Sandeep Singh

Responsibilities

Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager

Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune

Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process

Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes

Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built

Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual

Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system

Perform routine maintenance and repair on equipment or contact vendor support of equipment repair

Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts

Performs other related duties as required

Qualification

Desktop supportNetworked systems supportMicrosoft Endpoint Configuration ManagerHardware installationSoftware installationComputer deploymentsHelp desk ticketing systemActive DirectoryInTune