Hunter Fan Company ยท 21 hours ago
Industrial Customer Support
Smyrna, TN
Full-time
Onsite
Mid Level
3+ years expHunter Fan Company is seeking a Customer Support Specialist to enhance the efficiency of their sales team through administrative, customer, and technical support. The role involves managing customer accounts, processing orders, and ensuring customer satisfaction while collaborating with various departments.
3D PrintingAdvanced MaterialsConsumer ElectronicsConsumer GoodsManufacturingReal EstateRetail
Responsibilities
Organize and maintain sales documents, customer records, and contracts
Prepare sales proposals and quotes
Serve as the first point of contact for customers, answering queries and handling basic product or service information
Manage order processing, ensuring orders are accurate and delivered on time
Track customer interactions and update CRM systems with relevant details
Stay updated on product features, updates, and market trends to assist sales staff and customers
Train new sales team members on administrative processes, CRM systems, and product/service offerings
Liaise with departments such as production, finance, and logistics to ensure smooth sales operations
Collaborate with finance to process invoices and follow up on pending payments
Coordinate with the logistics team to handle order fulfillment issues and returns
Qualification
Required
Minimum 3-years in customer service and or data entry
Excellent Communication Skills: For clear, efficient communication with customers and internal teams
Organizational Abilities: Managing records, schedules, and workflows with attention to detail
CRM Knowledge: Familiarity with CRM systems like Salesforce, HubSpot, or Infor LN for tracking sales activities
Customer Service Orientation: A customer-first approach to building and maintaining client relationships
Problem-Solving Skills: Quick thinking to resolve customer and operational issues
Company
Hunter Fan Company
Hunter Fan Company manufactures home comfort products in North America. It offers ceiling fans, portable fans, decorative bathroom fans,
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Trilantic North America
2022-01-24Acquired
2003-01-01Private Equity
Leadership Team
Tom Breeden
VP of Engineering
Recent News
2026-01-06
2025-06-30
Company data provided by crunchbase