Yuna.io · 10 hours ago
Technical Sales Engineer
United States
Full-time
Remote
Senior Level
5+ years expYuna.io is the leading AI for mental health, providing 24/7 support for employees globally, with a focus on the USA market. They are seeking a Technical Sales Engineer to bridge Sales, Product, Customer Success, and Engineering, responsible for technical solutions, integrations, and improving onboarding processes.
Artificial Intelligence (AI)Health CareMental HealthWellness
Responsibilities
Own technical discovery: understand customer systems, constraints, and requirements, then design the path to 'live.'
Lead technical demos when needed, including custom demos tailored to a prospect’s environment and workflows
Answer deep technical questions from IT/Security/Engineering stakeholders (architecture, data flows, SSO, SCIM, APIs, logging, privacy)
Drive and complete RFPs, security questionnaires, and IT due diligence efficiently
Convert messy customer needs into clear technical scopes, integration plans, timelines, and risks
Build and maintain integrations with HRIS, identity providers, benefits platforms, PEOs, and partner systems
Implement SSO, directory sync, eligibility file pipelines, provisioning workflows, and monitoring/alerting for integrations
Ship PRs to production systems to improve onboarding reliability, reduce manual work, and harden security posture
Create and maintain automations in tools like Zapier or n8n to eliminate repetitive operational tasks and improve data quality
Build internal tools (Retool or similar) that Customer Success and Sales use daily: enrollment dashboards, integration health checks, rollout trackers, eligibility validation, etc
Design simple, scalable system architecture for onboarding and enterprise operations (data model, workflows, failure modes, retries, observability)
Own the 'implementation layer' across tools and services—be the person who understands the whole machine
Establish repeatable patterns, playbooks, and templates: integration checklists, security artifacts, demo environments, standard configurations
Create feedback loops: what customers ask for, what breaks, what slows deals, what causes churn—then fix it in the system
Partner closely with Head of Customer & Partner Success to ensure handoffs are detailed, structured, and actionable
Document technical requirements, configurations, edge cases, and integration states so post-sale is never guessing
Support early implementations when the path isn’t obvious and technical judgment is needed
Reduce friction between what was promised and what’s delivered by shaping scopes and setting expectations early
Qualification
Required
5–10+ years experience in Solutions Engineering, Sales Engineering, Implementation Engineering, or Software Engineering in a customer-facing role
Strong engineering fundamentals: you can design systems, read/ship production code, and debug real incidents
Comfort with Python (or similar) for automation, data pipelines, and integration work
Experience building internal tools and workflows using low-code systems like Retool (or similar), plus the ability to drop into code when needed
Strong understanding of APIs, data flows, authentication, and enterprise integration patterns (REST, webhooks, SSO/SAML/OIDC, SCIM, ETL, file-based eligibility)
Experience running security reviews and talking confidently about privacy, data handling, encryption, access control, and auditability
Excellent written communication: you can produce crisp technical docs, scopes, and implementation plans
High autonomy: you can take a vague outcome and turn it into a working system with minimal oversight
A bias for action and ownership: you don't escalate problems, you solve them
Preferred
Experience with HR tech, benefits platforms, PEO ecosystems, or healthcare-adjacent products
SOC 2 environments and security/compliance workflows
HubSpot (including automation/workflows), data hygiene, and CRM-integrated operational tooling
Event-driven architectures, queueing, retries, and observability (logging/metrics/tracing)
AI or data-heavy products
Benefits
Market competitive compensation and opportunity for equity in a fast-growth startup
Remote-first work with flexibility and autonomy
High ownership and the chance to define how this function works
A deeply mission-driven culture focused on real-world impact
Company
Yuna.io
Our mission at Yuna is to radically transform the way mental health support is accessed and delivered.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase